Not receiving Invoice emails

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Not receiving Invoice emails

Postby deeshay on Thu Oct 09, 2014 2:07 pm

Hello,

I am new to Exetel and have had 2 invoices generated for my service over the last week but not received them via email.

My email address is correct in the Member panel and I have the option ticked in "Information from Exetel".

Any ideas?
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deeshay
 
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Re: Not receiving Invoice emails

Postby KavindaS on Thu Oct 09, 2014 3:09 pm

deeshay wrote:Hello,

I am new to Exetel and have had 2 invoices generated for my service over the last week but not received them via email.

My email address is correct in the Member panel and I have the option ticked in "Information from Exetel".

Any ideas?


I will ask the billing team to look in to this and update you.
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KavindaS
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Re: Not receiving Invoice emails

Postby deeshay on Thu Oct 09, 2014 3:12 pm

Thank you for that!

I may also note that I have subscribed to all the notification alerts and haven't received anything from the other categories either.
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deeshay
 
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Location: Adelaide

Re: Not receiving Invoice emails

Postby rochana on Thu Oct 09, 2014 5:26 pm

Hi

This has been escalated to the Development team to check further and for rectification.

In the meantime, you can view/download the invoices from the member's account.

Thank you..!
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