ADSL Usage Meter Not Updating
ADSL Usage Meter Not Updating
My ADSL usage meter hasn't been updated since the early hours yesterday (2015-01-15). Today's usages are showing all zeroes.
Re: ADSL Usage Meter Not Updating
On 15th usage is available till about 2 pm and can not see any usage records since. I have escalated the matter with our development team. Your reference for the escalation is 8709606Chris T wrote:My ADSL usage meter hasn't been updated since the early hours yesterday (2015-01-15). Today's usages are showing all zeroes.
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- Location: Sydney
Re: ADSL Usage Meter Not Updating
It's also happening for me as well - no DATA usage data displayed since 15 January 2015
Can someone from Exetel update us on when it will be resolved?
Can someone from Exetel update us on when it will be resolved?
Re: ADSL Usage Meter Not Updating
Hi,bodogbodog wrote:It's also happening for me as well - no DATA usage data displayed since 15 January 2015
Can someone from Exetel update us on when it will be resolved?
We will have this checked with our development team and will get back to you with an update.
Apologies for any inconvenience caused.
Regards,
Saad Bafik
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- Posts: 296
- Joined: Fri Nov 05, 2004 8:38 pm
- Location: Sydney
Re: ADSL Usage Meter Not Updating
The usage meter is still not updating - still showing zero usage
Any word on when it will be fixed?
Any word on when it will be fixed?
Re: ADSL Usage Meter Not Updating
Our development team is working on this as a matter of highest priority.bodogbodog wrote:The usage meter is still not updating - still showing zero usage
Any word on when it will be fixed?
Re: ADSL Usage Meter Not Updating
My usage has not updated since 15/01/2015 also have a ticket number #8711938# any idea when this will be fixed
Re: ADSL Usage Meter Not Updating
Once our development team has confirmed the fix, we will update this thread as well as your individual tickets. We apologize for any inconvenience caused to you in this regard.mickn wrote:My usage has not updated since 15/01/2015 also have a ticket number #8711938# any idea when this will be fixed
Re: ADSL Usage Meter Not Updating
We have received confirmation that the issue has been resolved. Please check and let us know if the issue persists.
Re: ADSL Usage Meter Not Updating
The XML is still reading 0 for the 18th.
Code: Select all
<Daily>
<UsageDate>2015-01-18</UsageDate>
<PeakDownload>0.0000</PeakDownload>
<PeakUpload>0.0000</PeakUpload>
<OffpeakDownload>0.0000</OffpeakDownload>
<OffpeakUpload>0.0000</OffpeakUpload>
</Daily>
Re: ADSL Usage Meter Not Updating
Dazzled wrote:The XML is still reading 0 for the 18th.

Re: ADSL Usage Meter Not Updating
The usages for the 17th were showing 0's this morning too but they are now filled. I would say the system is still processing the backlogged accounting data.
Re: ADSL Usage Meter Not Updating
Hi Chris,
Unfortunately we are unable to confirm whether the issue you are stating is the actual cause for this issue. But however once the development team fixes the issue and provides a summary of the root cause we will be able to share it with you immediately.
Regards
Unfortunately we are unable to confirm whether the issue you are stating is the actual cause for this issue. But however once the development team fixes the issue and provides a summary of the root cause we will be able to share it with you immediately.
Regards
Re: ADSL Usage Meter Not Updating
Hi All,
Server end errors have been rectified and we are glad to inform the issue is now fixed.

Server end errors have been rectified and we are glad to inform the issue is now fixed.

Re: ADSL Usage Meter Not Updating
The data is all present now in the XML, thank you, but for some reason //Daily/UsageDate/2015-01-17 is out of date order.