ADSL Usage Meter Not Updating

[Chris T]

My ADSL usage meter hasn't been updated since the early hours yesterday (2015-01-15). Today's usages are showing all zeroes.

[ShaminG]

My ADSL usage meter hasn't been updated since the early hours yesterday (2015-01-15). Today's usages are showing all zeroes.

On 15th usage is available till about 2 pm and can not see any usage records since. I have escalated the matter with our development team. Your reference for the escalation is 8709606

[bodogbodog]

It's also happening for me as well - no DATA usage data displayed since 15 January 2015

Can someone from Exetel update us on when it will be resolved?

[saadbafik]

It's also happening for me as well - no DATA usage data displayed since 15 January 2015

Can someone from Exetel update us on when it will be resolved?

Hi,

We will have this checked with our development team and will get back to you with an update.

Apologies for any inconvenience caused.

Regards,
Saad Bafik

[bodogbodog]

The usage meter is still not updating - still showing zero usage
Any word on when it will be fixed?

[ShaminG]

The usage meter is still not updating - still showing zero usage
Any word on when it will be fixed?

Our development team is working on this as a matter of highest priority.

[mickn]

My usage has not updated since 15/01/2015 also have a ticket number #8711938# any idea when this will be fixed

[ShaminG]

My usage has not updated since 15/01/2015 also have a ticket number #8711938# any idea when this will be fixed

Once our development team has confirmed the fix, we will update this thread as well as your individual tickets. We apologize for any inconvenience caused to you in this regard.

[angelos]

We have received confirmation that the issue has been resolved. Please check and let us know if the issue persists.

[Dazzled]

The XML is still reading 0 for the 18th.

Code: Select all

                                <Daily>
                    <UsageDate>2015-01-18</UsageDate>
                    <PeakDownload>0.0000</PeakDownload>
                    <PeakUpload>0.0000</PeakUpload>
                    <OffpeakDownload>0.0000</OffpeakDownload>
                    <OffpeakUpload>0.0000</OffpeakUpload>
                </Daily>

[ShaminG]

The XML is still reading 0 for the 18th.

Have requested our devs to look into 18th as well.

[Chris T]

The usages for the 17th were showing 0's this morning too but they are now filled. I would say the system is still processing the backlogged accounting data.

[Imran.Hossen]

Hi Chris,

Unfortunately we are unable to confirm whether the issue you are stating is the actual cause for this issue. But however once the development team fixes the issue and provides a summary of the root cause we will be able to share it with you immediately.

Regards

[ShaminG]

Hi All,
Server end errors have been rectified and we are glad to inform the issue is now fixed.

[Dazzled]

The data is all present now in the XML, thank you, but for some reason //Daily/UsageDate/2015-01-17 is out of date order.