Member Facilities - Cannot Login

[JeremyP]

Hi,

Since yesterday (have only been trying since yesterday) i have been unable to login to the Member Facilities.

When trying to login, i simply receive a blank white page with text "Rate limit on logins exceeded. Please try again later."

I have left it hours between login attempts, and still receive the same error.

[Gidget]

Try clearing the Exetel cookies in your browser, they sometimes go stale.

[JeremyP]

Try clearing the Exetel cookies in your browser, they sometimes go stale.

This is occurring across multiple browsers on my laptop, my phone and my tablet, even after clearing the cookies.

This is also occurring for others according to other Whirlpool forums - http://forums.whirlpool.net.au/forum-re ... ?t=2395200

[KavindaS]

Try clearing the Exetel cookies in your browser, they sometimes go stale.

This is occurring across multiple browsers on my laptop, my phone and my tablet, even after clearing the cookies.

This is also occurring for others according to other Whirlpool forums - http://forums.whirlpool.net.au/forum-re ... ?t=2395200

I have tested according to your logins and it is successfully logged in without an error.

[JeremyP]

This is clearly an issue more than just affecting myself, can this please be looked at.

None of my passwords have changed, and no matter which browser is used, the error message is identical.

[KavindaS]

This is clearly an issue more than just affecting myself, can this please be looked at.

None of my passwords have changed, and no matter which browser is used, the error message is identical.

Username - Have you tested using the @nsw.exetel.com.au or just the service number?

[JeremyP]

I've tested using both, though i've never ever been able to login using the @nsw.exetel.com.au to the Member Facilities.

[KavindaS]

I've tested using both, though i've never ever been able to login using the @nsw.exetel.com.au to the Member Facilities.

In that case you seems to be having a different issue which is not related to the issue which we had last week as discussed via http://forums.whirlpool.net.au/forum-re ... ?t=2395200

I will check your issue with our developing team and get back to you on this.

[KavindaS]

I've tested using both, though i've never ever been able to login using the @nsw.exetel.com.au to the Member Facilities.

In that case you seems to be having a different issue which is not related to the issue which we had last week as discussed via http://forums.whirlpool.net.au/forum-re ... ?t=2395200

I will check your issue with our developing team and get back to you on this.

Our developers cannot determine any issues from our end. When you test this using your mobile, was it using the ADSL wifi connection or the mobile data? Check using the mobile data and if the issue persists, contact our support department via 0280301000 / 1300788141 as we may need to check using a remote session.

[JeremyP]

When testing using wireless using my Exetel ADSL connection, it fails.

When i turn off wifi and use Optus mobile data, it logs in fine.

Same thing occurs if i tether my laptop to my phone and access the site that way.

This must mean, the issue is related to either my IP or how the site functions when using non-Exetel IP.

[KavindaS]

When testing using wireless using my Exetel ADSL connection, it fails.

When i turn off wifi and use Optus mobile data, it logs in fine.

Same thing occurs if i tether my laptop to my phone and access the site that way.

This must mean, the issue is related to either my IP or how the site functions when using non-Exetel IP.

That is exactly what I thought. Let me further check with them and get back to you.

[KavindaS]

When testing using wireless using my Exetel ADSL connection, it fails.

When i turn off wifi and use Optus mobile data, it logs in fine.

Same thing occurs if i tether my laptop to my phone and access the site that way.

This must mean, the issue is related to either my IP or how the site functions when using non-Exetel IP.

That is exactly what I thought. Let me further check with them and get back to you.

As per to the phone conversation, your Ticket ID: 9035361. According to the testings we have done, it is confirmed that the issue is IP related. change your modem configurations with the previous logins and I will assign the service number back to the member username later. Let me further check and get back to you on this.

[KavindaS]

When testing using wireless using my Exetel ADSL connection, it fails.

When i turn off wifi and use Optus mobile data, it logs in fine.

Same thing occurs if i tether my laptop to my phone and access the site that way.

This must mean, the issue is related to either my IP or how the site functions when using non-Exetel IP.

That is exactly what I thought. Let me further check with them and get back to you.

As per to the phone conversation, your Ticket ID: 9035361. According to the testings we have done, it is confirmed that the issue is IP related. change your modem configurations with the previous logins and I will assign the service number back to the member username later. Let me further check and get back to you on this.

Hi Jeremy,

Could you please re check the member access and confirm to me. If you still get the same issue, allow next 24 hours without a single attempt from your end as it requires to be released automatically.