Years of Service Discount

Note: For official invoice and billing responses use billing@exetel.com.au
bodogbodog
Posts: 279
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Years of Service Discount

Post by bodogbodog » Mon Jun 08, 2015 5:11 pm

Just had the dreaded email advising I'm being moved to one of the new plans for my ADSL and Home Phone bundle.
I can't really complain as with Netflix streaming now on our agenda the current plan's data allowance was a little light - so 1TB will give us plenty of capacity to use at anytime of the day
Can I get confirmation that my current Pioneer discount will be applied to the new monthly charge, which in my case is $58 for a 1TB data ADSL and Home Phone bundle
I appreciate the recognition that Exetel provide to those who have supported them from the beginning - hard to believe it's 11 years this year

Mandy
Exetel Staff
Posts: 50
Joined: Fri May 03, 2013 5:15 pm
Location: Sydney

Re: Years of Service Discount

Post by Mandy » Tue Jun 09, 2015 8:50 am

Hi,

Could you please PM your ADSL telephone number so that we could have a look at your account.

Regards,
Amanda

bodogbodog
Posts: 279
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Years of Service Discount

Post by bodogbodog » Tue Jun 09, 2015 10:02 am

Mandy wrote:Could you please PM your ADSL telephone number so that we could have a look at your account
I have sent you a PM

Mandy
Exetel Staff
Posts: 50
Joined: Fri May 03, 2013 5:15 pm
Location: Sydney

Re: Years of Service Discount

Post by Mandy » Tue Jun 09, 2015 10:14 am

Hi,

Thank you for the PM, I will send you the details to your nominated E-mail address shortly.

Regards
Amanda

James
Exetel Staff
Posts: 1991
Joined: Mon May 09, 2005 10:27 pm

Re: Years of Service Discount

Post by James » Tue Jun 09, 2015 10:33 am

The pioneer discount applies regardless of what plan you are on.

thomashouseman
Posts: 750
Joined: Thu Mar 18, 2004 12:06 pm
Location: Toongabbie
Contact:

Re: Years of Service Discount

Post by thomashouseman » Tue Jun 09, 2015 10:39 am

James wrote:The pioneer discount applies regardless of what plan you are on.
Unless you already have some other discount on the account OR you no longer have a broadband service with Exetel.
(Mobile and VOIP only here nowadays as I moved and ADSL was full of dropouts/slow speeds)

I've been denied a veteran discount on either/both counts.

Doesn't bother me too much though...

T.

James
Exetel Staff
Posts: 1991
Joined: Mon May 09, 2005 10:27 pm

Re: Years of Service Discount

Post by James » Tue Jun 09, 2015 10:40 am

thomashouseman wrote:
James wrote:The pioneer discount applies regardless of what plan you are on.
Unless you already have some other discount on the account OR you no longer have a broadband service with Exetel.
(Mobile and VOIP only here nowadays as I moved and ADSL was full of dropouts/slow speeds)

I've been denied a veteran discount on either/both counts.

Doesn't bother me too much though...

T.
It's a broadband discount.

bodogbodog
Posts: 279
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Years of Service Discount

Post by bodogbodog » Tue Jun 09, 2015 8:21 pm

James wrote:The pioneer discount applies regardless of what plan you are on.
Thanks James - much appreciated
Great to see companies recognising customer loyalty

lordvader
Posts: 46
Joined: Mon Feb 20, 2006 7:23 pm

Re: Years of Service Discount

Post by lordvader » Wed Jun 10, 2015 5:58 pm

My loyalty was rewarded with a termination of service ...

Not trying to be a troll, but am really upset by this. :(

James
Exetel Staff
Posts: 1991
Joined: Mon May 09, 2005 10:27 pm

Re: Years of Service Discount

Post by James » Wed Jun 10, 2015 5:59 pm

lordvader wrote:My loyalty was rewarded with a termination of service ...

Not trying to be a troll, but am really upset by this. :(
Please send me your details (james@exetel.com.au)

bodogbodog
Posts: 279
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Years of Service Discount

Post by bodogbodog » Wed Jun 10, 2015 6:10 pm

James wrote:Please send me your details (james@exetel.com.au)
James - you may want to review this thread - viewtopic.php?f=21&t=42123 - there are several long term customers who seem to have received termination notices today...

lordvader
Posts: 46
Joined: Mon Feb 20, 2006 7:23 pm

Re: Years of Service Discount

Post by lordvader » Wed Jun 10, 2015 6:11 pm

James wrote: Please send me your details (james@exetel.com.au)
Sent :)

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