So much for loyalty. $70 to $108 p/m increase

Comments and posts about your experience with Exetel
5m17hy
Posts: 1
Joined: Thu Jul 02, 2015 9:13 pm
Location: Hunter Valley

Re: So much for loyalty. $70 to $108 p/m increase

Post by 5m17hy » Thu Jul 02, 2015 9:37 pm

I chalked up 10 years with Exetel on 24 June. Unfortunately due to being moved to a plan that had a 35% price increase, and more disappointingly effectively a 50% decrease in data allowance, I moved my broadband, home phone and 2 mobiles on 30 June.

I was disappointed to have to leave, and could not understand after years of being so competitive I was able to get a much better deal with another provider. I always appreciated the quality of service and value Exetel provided and have always recommended them to friends and family. Sadly those days may all be over. I hope Exetel will still be able to get back their competitive edge.

Bye

coconutdog
Posts: 25
Joined: Fri Oct 29, 2004 2:41 pm
Location: Wodonga, Victoria
Contact:

Re: So much for loyalty. $70 to $108 p/m increase

Post by coconutdog » Wed Jul 15, 2015 8:54 am

HI coconutdog,
I will pass your request through. Someone from our sales team will be in touch with you :)
I never did get that email. I am now with NetCube after being one of the original Exetel sign-ups. I am very disappointed with the treatment I was given by Exetel, jacking up my plan price by $38 and then charging my account $134 after churning. Exetel can go and jump.

coconutdog
Posts: 25
Joined: Fri Oct 29, 2004 2:41 pm
Location: Wodonga, Victoria
Contact:

Re: So much for loyalty. $70 to $108 p/m increase

Post by coconutdog » Wed Jul 15, 2015 8:55 am

I hope Exetel will still be able to get back their competitive edge
I hope they go broke.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: So much for loyalty. $70 to $108 p/m increase

Post by angelos » Wed Jul 15, 2015 9:17 am

coconutdog wrote:
HI coconutdog,
I will pass your request through. Someone from our sales team will be in touch with you :)
I never did get that email. I am now with NetCube after being one of the original Exetel sign-ups. I am very disappointed with the treatment I was given by Exetel, jacking up my plan price by $38 and then charging my account $134 after churning. Exetel can go and jump.
Please PM your service number so I could take a closer look at this and advise you accordingly.

Fr33
Posts: 13
Joined: Tue Aug 19, 2008 7:34 pm
Location: Yass

Re: So much for loyalty. $70 to $108 p/m increase

Post by Fr33 » Wed Jul 15, 2015 9:12 pm

Something strange going on. Transferred to a $89 plan and get charged $137.81 and some other transfer magic stuff and hey presto only charged $104 instead of $89. How does this work? I have also moved to another provider after 10 years here.
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AzwanM
Exetel Staff
Posts: 23
Joined: Thu Jul 09, 2009 2:03 pm
Location: Sri Lanka

Re: So much for loyalty. $70 to $108 p/m increase

Post by AzwanM » Thu Jul 16, 2015 10:20 am

Fr33 wrote:Something strange going on. Transferred to a $89 plan and get charged $137.81 and some other transfer magic stuff and hey presto only charged $104 instead of $89. How does this work? I have also moved to another provider after 10 years here.
Please PM your service number/FNN so that we could investigate further and get back to you.

Fr33
Posts: 13
Joined: Tue Aug 19, 2008 7:34 pm
Location: Yass

Re: So much for loyalty. $70 to $108 p/m increase

Post by Fr33 » Sun Jul 19, 2015 11:51 am

Thank you and done a few days ago but alas no response :cry:

Kumudh
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: So much for loyalty. $70 to $108 p/m increase

Post by Kumudh » Sun Jul 19, 2015 3:11 pm

Fr33 wrote:Thank you and done a few days ago but alas no response :cry:
Hi Fr33,

Apologies for the delay. I will get our billing team to look into this ASAP.

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