SMS API

WebSMS and 'Email to SMS' services
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harryL
Posts: 72
Joined: Mon Apr 27, 2009 7:48 am
Location: Brisbane

SMS API

Post by harryL » Fri May 01, 2015 10:11 am

I have a desktop application (set up years ago) where I can send sms using the Exetel SMS API.

I moved over to NBN yesterday - and find there is no provision to set up an SMS API registration on my new account pages.

How can I still use the Exetel SMS API?

..... Either using my previous username ....

...... or a new one?

Regards,

Harry.
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James
Exetel Staff
Posts: 1994
Joined: Mon May 09, 2005 10:27 pm

Re: SMS API

Post by James » Fri May 01, 2015 11:06 am

The members for ADSL and NBN are the same.

Please go to "Premium VAS", then "SMS over Web", then click on the API tab.
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harryL
Posts: 72
Joined: Mon Apr 27, 2009 7:48 am
Location: Brisbane

Re: SMS API

Post by harryL » Fri May 01, 2015 1:07 pm

James wrote:The members for ADSL and NBN are the same.

Please go to "Premium VAS", then "SMS over Web", then click on the API tab.
Yes, did that.

The web page does not appear to allow an SMS API. (see attached).
api.jpg
sms api screen
api.jpg (44.97 KiB) Viewed 6518 times
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James
Exetel Staff
Posts: 1994
Joined: Mon May 09, 2005 10:27 pm

Re: SMS API

Post by James » Fri May 01, 2015 4:48 pm

I've asked this to be fixed.
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harryL
Posts: 72
Joined: Mon Apr 27, 2009 7:48 am
Location: Brisbane

Re: SMS API

Post by harryL » Wed May 06, 2015 11:17 am

James wrote:I've asked this to be fixed.
That's nice.

As the expected time frame for the amendment's completion is....... week(s), month(s) or year(s)?

H.
Last edited by harryL on Tue Jul 28, 2015 12:34 pm, edited 1 time in total.
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James
Exetel Staff
Posts: 1994
Joined: Mon May 09, 2005 10:27 pm

Re: SMS API

Post by James » Wed May 06, 2015 11:17 am

harryL wrote:
James wrote:I've asked this to be fixed.
That's nice.

An the expected time frame for the amendment's completion is....... week(s), month(s) or year(s)?

H.
By the end of June 2015.
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harryL
Posts: 72
Joined: Mon Apr 27, 2009 7:48 am
Location: Brisbane

Re: SMS API

Post by harryL » Wed May 06, 2015 1:21 pm

James wrote:By the end of June 2015.
Thanks. :(

H.
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harryL
Posts: 72
Joined: Mon Apr 27, 2009 7:48 am
Location: Brisbane

Re: SMS API

Post by harryL » Fri Jul 24, 2015 5:52 pm

As 30 June arrived and departed and the API services have not been "energised", I lodged support ticket on 15 Jul-15.

The ticket number is 9276291.

Please review and advise.

Harry
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KavindaS
Exetel Staff
Posts: 2598
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: SMS API

Post by KavindaS » Fri Jul 24, 2015 10:22 pm

harryL wrote:As 30 June arrived and departed and the API services have not been "energised", I lodged support ticket on 15 Jul-15.

The ticket number is 9276291.

Please review and advise.

Harry
Ticket is with the billing department. I need to check whether we could merge your previous API with the current login. If so I will get them to do it and update you via the same ticket.
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harryL
Posts: 72
Joined: Mon Apr 27, 2009 7:48 am
Location: Brisbane

Re: SMS API

Post by harryL » Sat Jul 25, 2015 7:36 pm

KavindaS wrote:Ticket is with the billing department. I need to check whether we could merge your previous API with the current login. If so I will get them to do it and update you via the same ticket.
Thanks :D :D :mrgreen:
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harryL
Posts: 72
Joined: Mon Apr 27, 2009 7:48 am
Location: Brisbane

Re: SMS API

Post by harryL » Tue Jul 28, 2015 12:33 pm

Thanks, all fixed now - I have a SMS API on the other account I selected.

I then tried to set up a new API on that account - and found out about needing a new PIN, etc...

All good!

H.
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offroad
Posts: 16
Joined: Fri Oct 05, 2007 11:46 am
Location: Alexandria, NSW

Re: SMS API

Post by offroad » Sat Sep 26, 2015 11:32 am

We have been waiting about a month for this problem to be fixed. We have several clients in need of this facility but they are fed up with using the 'SMS over Web' page as it takes too long and cumbersome to login and send a text message.

Might be time to look elsewhere...
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devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: SMS API

Post by devindag » Sat Sep 26, 2015 11:40 am

offroad wrote:We have been waiting about a month for this problem to be fixed. We have several clients in need of this facility but they are fed up with using the 'SMS over Web' page as it takes too long and cumbersome to login and send a text message.

Might be time to look elsewhere...
I believe that a respond was sent to you via the same ticket id mentioned in this forum thread. Were you able to order new APN as advised?
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offroad
Posts: 16
Joined: Fri Oct 05, 2007 11:46 am
Location: Alexandria, NSW

Re: SMS API

Post by offroad » Sat Oct 17, 2015 5:17 pm

Still cannot create any API accounts in any of our customers User Facilities, so that business went elsewhere Exetel...
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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: SMS API

Post by angelos » Sun Oct 18, 2015 11:34 am

offroad wrote:Still cannot create any API accounts in any of our customers User Facilities, so that business went elsewhere Exetel...
Apologies for the inconvenience caused in this case.
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