Pro-rata when porting mobile away from exetel?

Mobile phone plans, SIM card activation and porting issue
Post Reply
wingchun
Posts: 61
Joined: Fri Apr 30, 2004 6:20 pm

Pro-rata when porting mobile away from exetel?

Post by wingchun » Tue Jul 21, 2015 6:26 pm

What happens to the last month if I port away from exetel?

Do I pay the full month and have access to full usage? Or am I only charged for the month up until I port, but given a pro-rated usage?

If the latter, what happens if usage was within the total monthly limit, but over the adjusted usage for the shortened month?

Also, there seems to be some confusion over which account ID I need to arrange a port. Is it not the one displayed in my user facilities?

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Pro-rata when porting mobile away from exetel?

Post by NIrmitha » Tue Jul 21, 2015 10:54 pm

Hi wingchun,
Could you please PM/Inbox us your service number/ customer ID to further check.

michaeld
Exetel Staff
Posts: 93
Joined: Tue Mar 03, 2015 11:09 pm
Location: Sydney

Re: Pro-rata when porting mobile away from exetel?

Post by michaeld » Wed Jul 22, 2015 2:38 am

Hi wingchun,

Kindly note that we have forwarded the query with our billing team. They will assist you further.

Ticket ID: 9295422

jhall006
Posts: 33
Joined: Sun May 14, 2006 10:41 am
Location: Sydney

Re: Pro-rata when porting mobile away from exetel?

Post by jhall006 » Thu Aug 06, 2015 8:48 pm

Did you manage to resolve this issue? I have been emailing Exetel for a week but had no luck with any replies.
I have already paid for the full month of August but I need Telstra coverage now, so would like to cancel my service and get a refund for the remainder of August.

Amila Fernando
Forum Admin
Posts: 373
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Pro-rata when porting mobile away from exetel?

Post by Amila Fernando » Thu Aug 06, 2015 11:02 pm

jhall006 wrote:Did you manage to resolve this issue? I have been emailing Exetel for a week but had no luck with any replies.
I have already paid for the full month of August but I need Telstra coverage now, so would like to cancel my service and get a refund for the remainder of August.
I have requested our Billing team to look into this, they will get back to you shortly.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

thomashouseman
Posts: 750
Joined: Thu Mar 18, 2004 12:06 pm
Location: Toongabbie
Contact:

Re: Pro-rata when porting mobile away from exetel?

Post by thomashouseman » Thu Oct 08, 2015 7:57 am

Could we please get an answer on the forum here advising if pro-rata is refunded instead of "we'll get billing to contact you"? That's the whole point of a forum. To share commonly asked answers to avoid support calls/cases.

T.

James
Exetel Staff
Posts: 1993
Joined: Mon May 09, 2005 10:27 pm

Re: Pro-rata when porting mobile away from exetel?

Post by James » Thu Oct 08, 2015 8:59 am

Assuming you provide 30 days notice, you will get back any pro-rata paid.

Post Reply