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Email setup and troubleshooting
14 posts • Page 1 of 1
I've been unable to send email today to 2 Hotmail addesses. Return messages all says :
This topic was also raised at https://forum.exetel.com.au/viewtopic.php?f=13&t=42433
Hi. We can see that you have several exemail email accounts with Exetel. Can you advise the exemail email address that you are having difficulties with ?maggie wrote:Still getting bounced email to Hotmail accounts.
Furthermore more can you receive any emails from hotmail email accounts ?
If possible try to send an email to a hotmail account using one of the other exemail accounts and check wither you are getting the same bounce back message.
Please let us know the outcome.
Hi PM received.maggie wrote:I'm still getting bounced hotmail emails from several of my Exetel email accounts. I will PM you the addresses.
Can you use "pecan-mail.exetel.com.au" as the smtp server (outgoing mail server address) as a temporally workaround, while we are solving this issue with Outlook. We apologies for the inconvenience.
This issue has been resolved so you need not do any temporary changes. Are you still facing this issue? If so can you please show the error or bounce back you are getting? Please screen the email address and leave only the domain for privacy.maggie wrote:Sure but how does that work in Thunderbird?
Oh good. I'll undo the changes and put it back to the usual settings. Glad it is fixed.angelos wrote: This issue has been resolved so you need not do any temporary changes. Are you still facing this issue? If so can you please show the error or bounce back you are getting? Please screen the email address and leave only the domain for privacy.