Website link - "Forgotten your username or password ?"

Help improve Exetel's services (a Suggestion Box is also available in your member facilities)
Post Reply
tin
Posts: 178
Joined: Mon Jul 28, 2008 5:22 pm
Location: Northwest NSW
Contact:

Website link - "Forgotten your username or password ?"

Post by tin » Sun Mar 15, 2015 11:32 am

On the "MyExetel" login page, there is a sentence saying "Forgotten your username or password ?". This contains links in both the words "username" and "password", which both point to the same page - password_recover.php. The resulting page then asks for your username and email address. If you've forgotten the username, this is obviously not going to work.

If it's not possible to send the username by email for whatever reason, the text on the logon page needs changing so people don't expect to be able to self-serve a username recovery.
If it is possible to recover a username, the page needs fixing so it works.
The above post is copyright, may be edited at any time, and should not be taken internally. Any breach of these terms may result in legal action or a sore tummy.

saadbafik
Exetel Staff
Posts: 146
Joined: Tue Feb 14, 2012 11:12 pm
Location: Sri Lanka

Re: Website link - "Forgotten your username or password ?"

Post by saadbafik » Sun Mar 15, 2015 3:59 pm

Hi,

Kindly note that this has been escalated with our DB Admins for further investigation. We will get back to you as soon as we have an update on this.

Apologies for any inconvenience caused.

Your reference : 8909267

Regards,
Saad Bafik

terryc
Posts: 33
Joined: Mon Jan 24, 2005 6:29 pm

Re: Website link - "Forgotten your username or password ?"

Post by terryc » Fri Mar 18, 2016 6:17 pm

I take it this fix was over looked as the problem still exists,

Post Reply