Hi,
I want to cancel my service as I have moved to a different provider. How can this be done? I couldn't find anywhere on the web portal that suggested how to do this.
Thanks.
How to cancel service?
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tommcm1200
- Posts: 10
- Joined: Wed Jan 31, 2007 12:18 pm
- Location: St Kilda, Victoria
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Amila Fernando
- Exetel Staff
- Posts: 380
- Joined: Tue Jul 06, 2010 11:59 am
- Location: Australia
Re: How to cancel service?
Could you please PM your service details/Customer ID, so we can have a look into this.tommcm1200 wrote:Hi,
I want to cancel my service as I have moved to a different provider. How can this be done? I couldn't find anywhere on the web portal that suggested how to do this.
Thanks.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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Re: How to cancel service?
Just like to add here that I've tried to cancel one of my services via my account portal but it doesn't seem to send the message even making sure I tick the AGREE bit. No confirmation email as well.
I've sent an email to billing to cancel it & will see if that works. (on Monday of course!)
I've sent an email to billing to cancel it & will see if that works. (on Monday of course!)
Re: How to cancel service?
Could you please PM your service details/Customer ID, so we can have a look into this.brumer wrote:Just like to add here that I've tried to cancel one of my services via my account portal but it doesn't seem to send the message even making sure I tick the AGREE bit. No confirmation email as well.
I've sent an email to billing to cancel it & will see if that works. (on Monday of course!)
Re: How to cancel service?
pm sent.
Re: How to cancel service?
We will look in to this and get back to youbrumer wrote:pm sent.