Report Broken Links/Failed Web Functions Here

Queries, errors or glitches regarding Exetel's public web site
KavindaS
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Re: Report Broken Links/Failed Web Functions Here

Post by KavindaS » Fri Aug 14, 2015 12:41 am

Franpa wrote:http://www.exetel.com.au/

"Our super value broadband plans include" doesn't mention the amount of webspace included.
Could you please confirm the exact plan that you have referred to?

Franpa
Posts: 440
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Report Broken Links/Failed Web Functions Here

Post by Franpa » Fri Aug 14, 2015 1:46 pm

KavindaS wrote:
Franpa wrote:http://www.exetel.com.au/

"Our super value broadband plans include" doesn't mention the amount of webspace included.
Could you please confirm the exact plan that you have referred to?
Just scroll to the bottom, with no plan selected or anything. There's a huge section of information about the "plans" (None specifically specified) under that header I quoted.

Image
Windows 10 Pro x64 | Intel i7 920 | ASUS P6T Motherboard | 24GB RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Power Supply | Exetel ZTE H268 Modem

https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)

KavindaS
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Re: Report Broken Links/Failed Web Functions Here

Post by KavindaS » Fri Aug 14, 2015 4:15 pm

Franpa wrote:
KavindaS wrote:
Franpa wrote:http://www.exetel.com.au/

"Our super value broadband plans include" doesn't mention the amount of webspace included.
Could you please confirm the exact plan that you have referred to?
Just scroll to the bottom, with no plan selected or anything. There's a huge section of information about the "plans" (None specifically specified) under that header I quoted.

Image
Let me check with the sales department and get back to you.

remosha
Exetel Staff
Posts: 266
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Location: Sydney

Re: Report Broken Links/Failed Web Functions Here

Post by remosha » Fri Aug 14, 2015 4:26 pm

Franpa wrote:
KavindaS wrote:
Franpa wrote:http://www.exetel.com.au/

"Our super value broadband plans include" doesn't mention the amount of webspace included.
Could you please confirm the exact plan that you have referred to?
Just scroll to the bottom, with no plan selected or anything. There's a huge section of information about the "plans" (None specifically specified) under that header I quoted.

Image
Hi Franpa,

Thank you for pointing it out. This will be looked into as soon as possible.

Regards,
Remosha

ohnjay
Posts: 44
Joined: Sun Apr 04, 2010 2:02 pm
Location: Sunshine Coast

Re: Report Broken Links/Failed Web Functions Here

Post by ohnjay » Fri Sep 25, 2015 8:51 pm

I was looking for the instructions to set up an email client to access hosted email.
Didn't have any luck, but did find a couple of incorrect links on your site,

"New User Information" points to http://www.exetel.com.au/my_exetel#0

"Site Map" points to https://www.exetel.com.au/myexetel/supp ... ng_support#

Dazzled
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Re: Report Broken Links/Failed Web Functions Here

Post by Dazzled » Fri Sep 25, 2015 9:06 pm

An ancient forum thread is here - viewtopic.php?f=13&t=30882

KavindaS
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Re: Report Broken Links/Failed Web Functions Here

Post by KavindaS » Sat Sep 26, 2015 1:09 am

ohnjay wrote:I was looking for the instructions to set up an email client to access hosted email.
Didn't have any luck, but did find a couple of incorrect links on your site,

"New User Information" points to http://www.exetel.com.au/my_exetel#0

"Site Map" points to https://www.exetel.com.au/myexetel/supp ... ng_support#
What Dazzled had given is correct. More information can be found on http://exewiki.exetel.com.au/index.php? ... ervices.3F, section 5.

ohnjay
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Joined: Sun Apr 04, 2010 2:02 pm
Location: Sunshine Coast

Re: Report Broken Links/Failed Web Functions Here

Post by ohnjay » Sat Sep 26, 2015 11:02 am

Yes, I found the answer using Google. My post was intended to notify you of the broken links.

angelos
Exetel Staff
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Re: Report Broken Links/Failed Web Functions Here

Post by angelos » Mon Sep 28, 2015 11:48 am

ohnjay wrote:Yes, I found the answer using Google. My post was intended to notify you of the broken links.
Thank you for pointing this out to us. However, can you please give us the location of this link? (URL where the links can be found will suffice)

stevebow
Posts: 195
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Re: Report Broken Links/Failed Web Functions Here

Post by stevebow » Sat Apr 16, 2016 1:40 pm

In MyExetel, the menu Support->ADSL takes you to https://www.exetel.com.au/myexetel/supp ... sl_support . On this page in the section "What Happens After You Submit Your Application", there is a link to the status of your application:

http://www.exetel.com.au/a_application_status.php (link is actually http://www.exetel.com.au/broadband/adsl-app-status).

Both links are bad and you are redirected to http://www.exetel.com.au. Could this be fixed please.

Thanks,
Steve

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Report Broken Links/Failed Web Functions Here

Post by devindag » Sat Apr 16, 2016 4:52 pm

stevebow wrote:In MyExetel, the menu Support->ADSL takes you to https://www.exetel.com.au/myexetel/supp ... sl_support . On this page in the section "What Happens After You Submit Your Application", there is a link to the status of your application:

http://www.exetel.com.au/a_application_status.php (link is actually http://www.exetel.com.au/broadband/adsl-app-status).

Both links are bad and you are redirected to http://www.exetel.com.au. Could this be fixed please.

Thanks,
Steve
This issue is currently being looked in to under reference number 10184481. We will look in to this and get back to you on an update. Exetel apologize for the inconvenience caused.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Report Broken Links/Failed Web Functions Here

Post by devindag » Thu Jun 23, 2016 11:11 am

stevebow wrote:In MyExetel, the menu Support->ADSL takes you to https://www.exetel.com.au/myexetel/supp ... sl_support . On this page in the section "What Happens After You Submit Your Application", there is a link to the status of your application:

http://www.exetel.com.au/a_application_status.php (link is actually http://www.exetel.com.au/broadband/adsl-app-status).

Both links are bad and you are redirected to http://www.exetel.com.au. Could this be fixed please.

Thanks,
Steve

Please check your service now as the issue seems to be resolved. Exetel apologize for the inconvenience caused and the delay in response.

kookaburra2
Posts: 27
Joined: Mon Oct 13, 2008 12:00 pm
Location: Gold Coast

Re: Report Broken Links/Failed Web Functions Here

Post by kookaburra2 » Fri Aug 05, 2016 9:12 am

Change Plan error...

When I go to:
Services & Usage | Manage (Broadband Services) | Change Plan,
the response is: "! Something went wrong. Please contact Exetel or try again."

KavindaS
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Re: Report Broken Links/Failed Web Functions Here

Post by KavindaS » Fri Aug 05, 2016 2:38 pm

kookaburra2 wrote:Change Plan error...

When I go to:
Services & Usage | Manage (Broadband Services) | Change Plan,
the response is: "! Something went wrong. Please contact Exetel or try again."
Thank you for notifying about the error. We will look in to this and get back to you.

nicoler
Exetel Staff
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Location: COLOMBO

Re: Report Broken Links/Failed Web Functions Here

Post by nicoler » Fri Aug 05, 2016 3:34 pm

Change Plan error...

When I go to:
Services & Usage | Manage (Broadband Services) | Change Plan,
the response is: "! Something went wrong. Please contact Exetel or try again."
Hi

We are currently getting this sorted with the development team. Apologize for the inconvenience caused. Kindly PM your service details, we could arrange a call back to assist with the plan change.

Regards

Nicole

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