ADSL light On Modem But Unable To Authenticate

Bundled telephone and Wireline services
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machine
Posts: 161
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

ADSL light On Modem But Unable To Authenticate

Post by machine » Thu Sep 01, 2016 9:20 am

Hi,

Noticed this Authentication problem at approx. 8.00am 1/09/2016

Have ADSL light on solid on modem but unable to Authenticate.

I live in Figtree NSW 2525 connected to Wollongong exchange.

Have factory reset modem.

Removed filter and connected modem directly to only phone point in house, ADSL light on solid but unable to Authenticate.

Phone is working.

Thanks
Gary

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KavindaS
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Posts: 2376
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: ADSL light On Modem But Unable To Authenticate

Post by KavindaS » Thu Sep 01, 2016 5:22 pm

machine wrote:Hi,

Noticed this Authentication problem at approx. 8.00am 1/09/2016

Have ADSL light on solid on modem but unable to Authenticate.

I live in Figtree NSW 2525 connected to Wollongong exchange.

Have factory reset modem.

Removed filter and connected modem directly to only phone point in house, ADSL light on solid but unable to Authenticate.

Phone is working.

Thanks
Gary
If the service still not authenticating, PM me your service number and I will check on this. If you are referring to the outage https://forum.exetel.com.au/viewtopic.p ... 47#p318747 , it has been now resolved.

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