No modem yet

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bruceee
Posts: 53
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

No modem yet

Post by bruceee » Tue Nov 22, 2016 10:19 am

Hi, I have a connection date of 28/11/2016 (next Monday) for a FTTN connection, but have not received my modem yet , can anyone confirm whether it has been sent or when it might be expected to arrive.
Ta Bruce

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KavindaS
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Re: No modem yet

Post by KavindaS » Tue Nov 22, 2016 2:19 pm

bruceee wrote:Hi, I have a connection date of 28/11/2016 (next Monday) for a FTTN connection, but have not received my modem yet , can anyone confirm whether it has been sent or when it might be expected to arrive.
Ta Bruce
Hi Bruce,

Modem order has been already generated. You should receive the modem within next 3 to 7 business days.

bruceee
Posts: 53
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: No modem yet

Post by bruceee » Tue Nov 22, 2016 5:14 pm

Thank you KavindaS , i received the email saying it is dispatched at 4:30 pm
Bruce

bruceee
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Location: Warilla

Re: No modem yet

Post by bruceee » Wed Nov 23, 2016 5:39 pm

HI
A couple of questions now that we are close to a changeover to FTTN

1 Will an email be sent with the new login credentials prior to 28/11/16
2 I currently have a landline with Exetel which i have asked to be ported to NBN plus a VOIP line. Will the voip line work as per normal once NBN is connected ? should i cancel this voip given i am getting a new voip number with the changeover ?
3 I use a Gigaset ATA device for my VOIP, can i continue to do so ?

There may be more questions but thank you for now
Regards Bruce

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Amila Fernando
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Re: No modem yet

Post by Amila Fernando » Wed Nov 23, 2016 11:06 pm

bruceee wrote:HI
A couple of questions now that we are close to a changeover to FTTN

1 Will an email be sent with the new login credentials prior to 28/11/16
2 I currently have a landline with Exetel which i have asked to be ported to NBN plus a VOIP line. Will the voip line work as per normal once NBN is connected ? should i cancel this voip given i am getting a new voip number with the changeover ?
3 I use a Gigaset ATA device for my VOIP, can i continue to do so ?

There may be more questions but thank you for now
Regards Bruce
1. Yes, once it has been activated you will get an email with your new login details for NBN service.
2. Once porting is completed, we will send you a notification with your VOIP details. Then you can configure it on your VOIP adapter
3. Yes, if it is a VOIP compatible adapter you can use it.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

bruceee
Posts: 53
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: No modem yet

Post by bruceee » Thu Nov 24, 2016 5:17 pm

Hi,
So email will be working despite not being able to authenticate on the VDSL line ?

Kaushalya
Exetel Staff
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Re: No modem yet

Post by Kaushalya » Thu Nov 24, 2016 8:14 pm

bruceee wrote:Hi,
So email will be working despite not being able to authenticate on the VDSL line ?
Your email won't work without an internet connection. If there is no way for you to receive emails prior to the service activation, please do contact Exetel to get the credentials. However the router you receive from Exetel is preconfigured, so you do not have to configure it.

bruceee
Posts: 53
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: No modem yet

Post by bruceee » Sun Nov 27, 2016 8:40 pm

Hi, I still have no NEW password and Username for my new FTTN connection due to be connected tomorrow, could someone please expedite sending of the details otherwise i will be left with a useless connection
Bruce

michaeld
Exetel Staff
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Location: Sydney

Re: No modem yet

Post by michaeld » Mon Nov 28, 2016 1:20 am

bruceee wrote:Hi, I still have no NEW password and Username for my new FTTN connection due to be connected tomorrow, could someone please expedite sending of the details otherwise i will be left with a useless connection
Bruce

Hi bruceee

Kindly note that we have send you the new user-name and password to the nominated email address.

bruceee
Posts: 53
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: No modem yet

Post by bruceee » Mon Nov 28, 2016 8:45 am

Thank you, it arrived about 12:30am
All good now just waiting for the switchover
Bruce

bruceee
Posts: 53
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: No modem yet

Post by bruceee » Mon Nov 28, 2016 1:38 pm

Hi FTTN online at 1:30pm all good

Thank you everyone

Bruce

bruceee
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Location: Warilla

Re: No modem yet

Post by bruceee » Mon Dec 05, 2016 8:12 am

Hi,
Firstly let me say my FTTN connection is working fine :D

I would like to know how the porting of my Exetel/Optus landline is coming along as it is now one week since activation.

I am a little worried as I have heard stories of people loosing their landline numbers completely.

Regards Bruce

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stevecJ
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Re: No modem yet

Post by stevecJ » Mon Dec 05, 2016 4:03 pm

bruceee wrote:Hi,
Firstly let me say my FTTN connection is working fine :D

I would like to know how the porting of my Exetel/Optus landline is coming along as it is now one week since activation.

I am a little worried as I have heard stories of people loosing their landline numbers completely.

Regards Bruce
Hi Bruce,

We will check on the status and update you soon.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

anurangaf
Exetel Staff
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Location: Australia

Re: No modem yet

Post by anurangaf » Tue Dec 06, 2016 1:53 pm

Hi,

Please note that number is scheduled to be ported by tomorrow.

Once the number is ported to Exetel we will notify you via email.

If there's any further issues please don't hesitate to contact us.

bruceee
Posts: 53
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: No modem yet

Post by bruceee » Tue Dec 06, 2016 3:03 pm

Thank you

Port went through without a hitch, all working well on my Siemens ATA
Next step cancel old voip number
Thanks again Bruce

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