Follow up on ticket # 11062153

[IanS]

Just wondering if I could find out the status of the above ticket raised by friends at Coal Point NSW

Initially they were on the RV5 VoIP plane with the VP6 (110 min s to mobiles) VoIP pack.
19/10/16 a request was lodged to change to the Unlimited Home Phone (VoIP) plan
The new VoIP plan was activated & a they were charged on their November 2016 invoice, but were still charged for the VP6 value pack.
Their December invoice still has the VP6 plan & they are being charged for mobile calls, when they should be included in the Unlimited Home Phone (VoIP) plan
Ticket was raised 16/12/16 7:02pm, but to date nothing appears to have been done

Could you please investigate ASAP, delete the VP6 plan & arrange for a refund of the overcharged mobile calls

Regards
IanS

[HimaJ]

Hi Ian,

We apologise for the inconvenience the service has caused.

We will investigate this with the relevant department and update you shortly.

[IanS]

Hi HimaJ,

On the 1/2/17 my friends received a $21.20 credit for the overcharges, but the VP6 plan is still on their current invoice dated 14/02/17.

Since the VP6 plan is discontinued, there's no means for the user to cancel it from the user facilities. Can you please cancel the plan from your end?


Regards
IanS

[rehanj]

Hi Ian,

We will look into this and update you shortly, apologies for any inconvenience caused.

Regards