Mobile Account Number for porting away from Exetel

Mobile phone plans, SIM card activation and porting issue
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squeakytown
Posts: 141
Joined: Thu May 26, 2005 1:10 pm

Mobile Account Number for porting away from Exetel

Post by squeakytown » Fri Jan 06, 2017 7:24 am

Hi,

Can you please let me know my mobile account number for porting purposes?

I can't find it on the Exetel invoice or site.

Thanks
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KavindaS
Exetel Staff
Posts: 2637
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Mobile Account Number for porting away from Exetel

Post by KavindaS » Fri Jan 06, 2017 1:44 pm

squeakytown wrote:Hi,

Can you please let me know my mobile account number for porting purposes?

I can't find it on the Exetel invoice or site.

Thanks
Hi,

SMS sent to your mobile no .........8043 including the account number of the respective service.
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AngusCS
Posts: 9
Joined: Thu Aug 24, 2006 3:23 am

Re: Mobile Account Number for porting away from Exetel

Post by AngusCS » Sat Jan 14, 2017 2:15 pm

Kavinda

Could you do the same for me please? I would like to port the mobile ending in 5545. Pse email me the account details to the email address associated with my account or SMS to my mobile ending in 0100.

Gus
Great Scott, It'll end in tears!
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Kaushalya
Exetel Staff
Posts: 269
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Mobile Account Number for porting away from Exetel

Post by Kaushalya » Mon Jan 16, 2017 8:31 pm

AngusCS wrote:Kavinda

Could you do the same for me please? I would like to port the mobile ending in 5545. Pse email me the account details to the email address associated with my account or SMS to my mobile ending in 0100.

Gus
This is done. Sent you an email and a SMS both :)
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majones
Posts: 25
Joined: Tue Mar 28, 2006 8:45 pm

Re: Mobile Account Number for porting away from Exetel

Post by majones » Sat Dec 23, 2017 4:38 pm

I have been trying to locate my account number for the same reason. If someone can assist for mobile number ending in 460?

Cheers
Michael
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NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Mobile Account Number for porting away from Exetel

Post by NIrmitha » Sat Dec 23, 2017 5:25 pm

Hi majones,

Please drop your mobile number to 'residentialsupport@exetel.com.au'
majones wrote:I have been trying to locate my account number for the same reason. If someone can assist for mobile number ending in 460?
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huh2?
Posts: 10
Joined: Mon Apr 24, 2017 6:18 pm
Location: home

Re: Mobile Account Number for porting away from Exetel

Post by huh2? » Sat Dec 23, 2017 9:59 pm

Hi,
Can you please advise my account number too?
(For number ending in 4644)

I have sent an email to residentialsupport@exetel.com.au and received ref # 12420484

Thank you
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majones
Posts: 25
Joined: Tue Mar 28, 2006 8:45 pm

Re: Mobile Account Number for porting away from Exetel

Post by majones » Sun Dec 24, 2017 8:40 am

Hi,

I have sent an email now, reference# 12420732.

Cheers
Michael
NIrmitha wrote:Hi majones,

Please drop your mobile number to 'residentialsupport@exetel.com.au'
majones wrote:I have been trying to locate my account number for the same reason. If someone can assist for mobile number ending in 460?
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nilushid
Exetel Staff
Posts: 791
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Mobile Account Number for porting away from Exetel

Post by nilushid » Sun Dec 24, 2017 9:03 am

huh2? wrote:Hi,
Can you please advise my account number too?
(For number ending in 4644)

I have sent an email to residentialsupport@exetel.com.au and received ref # 12420484

Thank you
We have replied to your email with the details. :)
Last edited by nilushid on Sun Dec 24, 2017 9:06 am, edited 1 time in total.
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nilushid
Exetel Staff
Posts: 791
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Mobile Account Number for porting away from Exetel

Post by nilushid » Sun Dec 24, 2017 9:06 am

majones wrote:Hi,

I have sent an email now, reference# 12420732.

Already send you the requested information via the email. :)
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huh2?
Posts: 10
Joined: Mon Apr 24, 2017 6:18 pm
Location: home

Re: Mobile Account Number for porting away from Exetel

Post by huh2? » Mon Dec 25, 2017 11:54 am

nilushid wrote:
huh2? wrote:Hi,
Can you please advise my account number too?
(For number ending in 4644)

I have sent an email to residentialsupport@exetel.com.au and received ref # 12420484

Thank you
We have replied to your email with the details. :)

Hi, thanks for that. I have received the email with details.
There seems to have been some delay in getting this done though.
Can you please check if a request to port has been received?
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NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Mobile Account Number for porting away from Exetel

Post by NIrmitha » Mon Dec 25, 2017 2:36 pm

huh2? wrote:Hi, thanks for that. I have received the email with details.
There seems to have been some delay in getting this done though.
Can you please check if a request to port has been received?
Our provisioning team is closed till 27th December for Christmas.
We will get back to you as soon as possible.
However its also better to check with your new provider.
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huh2?
Posts: 10
Joined: Mon Apr 24, 2017 6:18 pm
Location: home

Re: Mobile Account Number for porting away from Exetel

Post by huh2? » Wed Dec 27, 2017 1:42 pm

NIrmitha wrote: However its also better to check with your new provider.
Hi,
Thanks, I had checked with them too and they "started an investigation".
The port happened yesterday morning and number now working on new provider.

Thank you for your assistance with this.
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