I have been going backwards and forwards for what seems like months with crackling and terrible speed, and more recently dropouts to my internet.
This is what I sent to support 3 days ago:
"I have repeatedly logged tickets with Exetel for issues with my ADSL.(If you look at your system it has been an ongoing problem) Each time it temporarily gets better and things look well.
For about two days my phone stopped crackling and ADSL started functioning and I thought finally something has been done. Alas, no the crackling has returned as well as continual ADSL dropouts.
I replaced all my equipment and even paid a technician to come out and check my phone lines. He picked up the crackling on the lead in line.
It is getting to the point where I am **SO FRUSTRATED WITH THE LACK OF RESOLUTION I AM WILLING TO LEAVE EXETEL** To illustrate the extent of my frustration:
* I am a pioneer of Exetel - customer 230, since February 2004.
* I have been here through many changes over the years yet I have stuck with Exetel.
* I am even willing to go to Telstra (what?!? That's crazy!) so I can use their cable service
* It will cost me twice as much for a basic phone/data plan.
Please, NBN won't be at my address for two years, and I've enjoyed being able to tell people I get a great deal from Exetel and would like to continue until the NBN and beyond."
You know what I got in response? The standard, please check your equipment, here is your job number. (11392723 by the way). Yes I know the drill, but you missed the point about already paying for my own technician to prove the issue was still there at the boundary?
All I am looking for is for someone to take ownership of this ongoing issue and resolve it as it will probably cost Exetel more by regularly sending technicians out. Otherwise I will need to leave - I have already spent enough, replacing my equipment twice over and paying for my own technician to check the lines.
Nicholas
