Cancellation

Queries, errors or glitches regarding Member facilities
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trev
Posts: 171
Joined: Sat Jul 10, 2004 12:38 pm
Location: The LAN Downunder

Cancellation

Post by trev » Sun Apr 30, 2017 3:01 pm

Now that there is no option in the User Facilities to cancel my services, do I contact Sales? Support? Provisioning? Billing?

Who do I contact to obtain the account number for porting a VoIP DID out to another VSP?

Thanks!
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HimaJ
Exetel Staff
Posts: 212
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Cancellation

Post by HimaJ » Sun Apr 30, 2017 3:12 pm

PM me your service number / customer ID and I will look in to this with high priority.
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trev
Posts: 171
Joined: Sat Jul 10, 2004 12:38 pm
Location: The LAN Downunder

Re: Cancellation

Post by trev » Sun Apr 30, 2017 3:21 pm

I just want to know who to contact - no need for anything else at this stage. Please post the answer here for all to share.
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HimaJ
Exetel Staff
Posts: 212
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Cancellation

Post by HimaJ » Sun Apr 30, 2017 4:03 pm

Please note that in order to cancel a ADSL / fiber service you can contact the Exetel Technical Support team.
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trev
Posts: 171
Joined: Sat Jul 10, 2004 12:38 pm
Location: The LAN Downunder

Re: Cancellation

Post by trev » Sun Apr 30, 2017 4:04 pm

Thankyou - and to obtain the VoIP DID "account number" for porting out to another VSP?
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James
Exetel Staff
Posts: 2023
Joined: Mon May 09, 2005 10:27 pm

Re: Cancellation

Post by James » Sun Apr 30, 2017 7:16 pm

trev wrote:Thankyou - and to obtain the VoIP DID "account number" for porting out to another VSP?

The number on your bill is all your need.
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trev
Posts: 171
Joined: Sat Jul 10, 2004 12:38 pm
Location: The LAN Downunder

Re: Cancellation

Post by trev » Mon May 01, 2017 8:38 pm

Thanks James.
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