Long whistle if person hangs up on answering machine

VOIP setup and troubleshooting
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Franpa
Posts: 423
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Long whistle if person hangs up on answering machine

Post by Franpa » Thu May 11, 2017 1:27 pm

If a person calls us, waits for the Answering Machine to begin playback of its message and then they hang up before the Answering Machine can finish its message... the Answering Machine will record a very lengthy high pitched tone. Initially we thought it was the hand-off to Voice Mail causing this so I disabled that functionality in my Exetel settings but the issue persists.

We are using a PSTN phone /w Answering Machine connected to the ZTE vDSL modem/router.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHz | ASUS P6T Motherboard | 24GB DDR3 1520MHz RAM | MSI Gamer 1080Ti 8GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem

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Dazzled
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Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Long whistle if person hangs up on answering machine

Post by Dazzled » Thu May 11, 2017 8:20 pm

The sounds you hear are all generated by the router ATA section. The caller who tired of the answering machine will have sent a SIP CANCEL digital packet. It should be replied to by your device, and then the conversation shut down at your end. Perhaps a peek at the logs will give a clue.

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