Late bill now paid via direct debit, service still suspended

Note: For official invoice and billing responses use billing@exetel.com.au
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slave1
Posts: 96
Joined: Tue Aug 26, 2008 5:59 pm
Location: Toowoomba QLD

Late bill now paid via direct debit, service still suspended

Post by slave1 » Sat May 13, 2017 8:56 am

I don't like my chances it being a weekend but I've been down for 2 days now since the debit came out of my account. Please let me know where I need to send my service number for immediate action. No reply from billing email, please advise.

HimaJ
Exetel Staff
Posts: 208
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Late bill now paid via direct debit, service still suspe

Post by HimaJ » Sat May 13, 2017 2:38 pm

PM me your service number / customer ID and I will look in to this with high priority.

User avatar
slave1
Posts: 96
Joined: Tue Aug 26, 2008 5:59 pm
Location: Toowoomba QLD

Re: Late bill now paid via direct debit, service still suspe

Post by slave1 » Sat May 13, 2017 3:16 pm

Hi Himaj, PM sent
Thank you

James
Exetel Staff
Posts: 1985
Joined: Mon May 09, 2005 10:27 pm

Re: Late bill now paid via direct debit, service still suspe

Post by James » Sat May 13, 2017 6:28 pm

Can you please try rebooting your modem

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