How to get Teleconference Number

VOIP setup and troubleshooting
JohnSCS
Posts: 17
Joined: Wed Feb 09, 2005 9:17 am

How to get Teleconference Number

Post by JohnSCS » Tue May 02, 2017 3:04 pm

Hi,

I would like to use the Teleconference system, but how do I get a conference number to use it?

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Amila Fernando
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Location: Australia

Re: How to get Teleconference Number

Post by Amila Fernando » Tue May 02, 2017 6:31 pm

JohnSCS wrote:Hi,

I would like to use the Teleconference system, but how do I get a conference number to use it?
We will check this & get back to you shortly.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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JohnSCS
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Joined: Wed Feb 09, 2005 9:17 am

Re: How to get Teleconference Number

Post by JohnSCS » Thu May 04, 2017 10:59 am

Any updates?

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Amila Fernando
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Location: Australia

Re: How to get Teleconference Number

Post by Amila Fernando » Thu May 04, 2017 2:53 pm

JohnSCS wrote:Any updates?
Hi John,

First of all I apologize for the delayed response.

Kindly note that this feature is not available for SMB (Small Business) services & it is available only for corporate grade data services.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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JohnSCS
Posts: 17
Joined: Wed Feb 09, 2005 9:17 am

Re: How to get Teleconference Number

Post by JohnSCS » Thu May 04, 2017 3:01 pm

Then why does it state in My Exetel

"This provides you with a function to have a meeting or chat over the telephone with multiple people and will become a standard part of Exetel's VOIP offering."

Why can't this feature be available to all Voip users?

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KavindaS
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Re: How to get Teleconference Number

Post by KavindaS » Thu May 04, 2017 8:06 pm

JohnSCS wrote:
Why can't this feature be available to all Voip users?
This has been further escalated with SMB sales department and they will update the thread by close of business tomorrow.

Lanorin
Exetel Staff
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Location: Sydney

Re: How to get Teleconference Number

Post by Lanorin » Mon May 08, 2017 11:26 am

The SMB Sales Team is looking into this feature on the Member's portal. They will be in touch with you soonest.

JohnSCS
Posts: 17
Joined: Wed Feb 09, 2005 9:17 am

Re: How to get Teleconference Number

Post by JohnSCS » Sun May 14, 2017 5:38 pm

Any updates ?

HimaJ
Exetel Staff
Posts: 208
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Location: Sydney

Re: How to get Teleconference Number

Post by HimaJ » Sun May 14, 2017 6:32 pm

Please note that Exetel looking into this with high priority. We will update you very soon.

Exetel apologies for the inconvenience may have caused by this.

Lanorin
Exetel Staff
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Location: Sydney

Re: How to get Teleconference Number

Post by Lanorin » Mon May 15, 2017 3:35 pm

Hi John,

The development team is currently checking on this on this feature that's available on the My Exetel portal.

Please bear with us and we will get back to you as soon as there is response.

Thank you.

JohnSCS
Posts: 17
Joined: Wed Feb 09, 2005 9:17 am

Re: How to get Teleconference Number

Post by JohnSCS » Fri May 26, 2017 1:02 am

Any further updates?

Lanorin
Exetel Staff
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Joined: Wed Feb 17, 2016 10:42 am
Location: Sydney

Re: How to get Teleconference Number

Post by Lanorin » Fri May 26, 2017 3:08 pm

Hi John,

The developer team is still in the process of getting this checked.

We will be able to provide you an update end of next week.

James
Exetel Staff
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Re: How to get Teleconference Number

Post by James » Sat May 27, 2017 1:44 am

JohnSCS wrote:Any further updates?
Hi John,

This functionality was taken away from the MyExetel page as very few res customers used it, it still resides in the corporate portal, but it will about a month before it is restored to the res portal.

James

JohnSCS
Posts: 17
Joined: Wed Feb 09, 2005 9:17 am

Re: How to get Teleconference Number

Post by JohnSCS » Sat May 27, 2017 11:48 am

Is it possible to have a conference number manually assigned to my account?
I would really like to start using the feature.

HimaJ
Exetel Staff
Posts: 208
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Location: Sydney

Re: How to get Teleconference Number

Post by HimaJ » Sat May 27, 2017 9:41 pm

Exetel is currently looking into your query. We will update you soon.

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