Logging in to members area using VPN

[ohnjay]

I use a VPN service with several servers in Australia. When I attempt to log in to the members area while using the VPN, Exetel responds with a message saying that I am logging in from outside Australia. I have tried servers in Brisbane, Sydney & Melbourne with the same result. I have cleared cookies, which made no difference. Other sites (whatsmyip.org, duckduckgo.com etc.) correctly identify the server location.

Is Exetel misidentifying the VPN server location or is this a more general issue with logging in while using a VPN?

[KavindaS]

I use a VPN service with several servers in Australia. When I attempt to log in to the members area while using the VPN, Exetel responds with a message saying that I am logging in from outside Australia. I have tried servers in Brisbane, Sydney & Melbourne with the same result. I have cleared cookies, which made no difference. Other sites (whatsmyip.org, duckduckgo.com etc.) correctly identify the server location.

Is Exetel misidentifying the VPN server location or is this a more general issue with logging in while using a VPN?

VPN assigned IP address may have identified as a non Australian IP range, where we need to manually enable the access for my exetel portal. If you could drop me an email to residentialsupport@exetel.com.au from your nominated email id,with the relevant IP address that time (google what is my IP) and with your respective service number, I will provide the access and confirm back to you.

[ohnjay]

Some time ago you fixed this problem for me and I have been able log on without an SMS code until recently. I now am back to the situation where I cannot log on unless I disconnect the VPN.

Can you please fix this for me again.

[AroshJ]

Some time ago you fixed this problem for me and I have been able log on without an SMS code until recently. I now am back to the situation where I cannot log on unless I disconnect the VPN.

Can you please fix this for me again.

As advised please drop us an email to residentialsupport@exetel.com.au along with the requested details. Once done, this will be actioned and an update will be provided to the same thread.