Please check my new plan details (contract length)

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Franpa
Posts: 450
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Please check my new plan details (contract length)

Post by Franpa » Tue Nov 14, 2017 4:30 pm

2 days ago I submitted a request to upgrade my internet speed to the 50/20Mbps plan (same quota allowance). I had meant to choose the 18 month contract term and not the 12 month contract term, please make sure my account is set up with an 18 month contract term.

Why am I asking about this? The confirmation email I received says that I selected a 12 month contract. I don't know if I accidentally did this or if the email is stating the incorrect term length.
Windows 10 Pro x64 | Ryzen 3700X | ASUS Crosshair VIII Hero (WiFi) | 16GB 3600MHz RAM | MSI Gamer 1070Ti 8GB | Exetel ZTE H268 Modem

https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Please check my new plan details (contract length)

Post by KavindaS » Tue Nov 14, 2017 7:57 pm

Franpa wrote:2 days ago I submitted a request to upgrade my internet speed to the 50/20Mbps plan (same quota allowance). I had meant to choose the 18 month contract term and not the 12 month contract term, please make sure my account is set up with an 18 month contract term.

Why am I asking about this? The confirmation email I received says that I selected a 12 month contract. I don't know if I accidentally did this or if the email is stating the incorrect term length.
For this I have created a ticket and escalated with the Sales department as they need to manually change the contract period now. It appears to me you have accidentally selected this. However they will update you once they have completes the amendments through the developing team. Your ticket ref# is 12247309.

Franpa
Posts: 450
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Please check my new plan details (contract length)

Post by Franpa » Tue Nov 14, 2017 8:06 pm

Yeah I have a feeling I accidentally chose the wrong length. I was messing with the setting to see what the differences were in costs and stuff.
Windows 10 Pro x64 | Ryzen 3700X | ASUS Crosshair VIII Hero (WiFi) | 16GB 3600MHz RAM | MSI Gamer 1070Ti 8GB | Exetel ZTE H268 Modem

https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Please check my new plan details (contract length)

Post by KavindaS » Tue Nov 14, 2017 9:48 pm

Franpa wrote:Yeah I have a feeling I accidentally chose the wrong length. I was messing with the setting to see what the differences were in costs and stuff.
That is fine. We should make the necessary amendments and inform you once it has been completed.

nicoler
Exetel Staff
Posts: 131
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Please check my new plan details (contract length)

Post by nicoler » Wed Nov 15, 2017 12:08 pm

Franpa wrote:2 days ago I submitted a request to upgrade my internet speed to the 50/20Mbps plan (same quota allowance). I had meant to choose the 18 month contract term and not the 12 month contract term, please make sure my account is set up with an 18 month contract term.

Why am I asking about this? The confirmation email I received says that I selected a 12 month contract. I don't know if I accidentally did this or if the email is stating the incorrect term length.
Hi,

Please be advised that we have updated the contract term to 18 months on your recent plan change request.

Kind Regards

Nicole

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