Can't FTP into webspace

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ttac
Posts: 24
Joined: Sun Sep 18, 2005 12:30 am
Location: Sydney

Can't FTP into webspace

Post by ttac » Tue Feb 06, 2018 7:28 am

Hi,

I haven't been able to FTP into my webspace since Saturday. Any ETA on resolving this?
Keep getting this message

Status: Insecure server, it does not support FTP over TLS.
Status: Logged in
Status: Retrieving directory listing...

And then fails.
Captureftp.JPG
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Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Can't FTP into webspace

Post by Dazzled » Tue Feb 06, 2018 9:52 am

FTP works for me on a simple terminal connection, and I also ran the gFTP GUI to a couple of sites. Have you tried without TLS?

majones
Posts: 25
Joined: Tue Mar 28, 2006 8:45 pm

Re: Can't FTP into webspace

Post by majones » Tue Feb 06, 2018 10:10 am

I have had a similar issue for the last week. I have been trying to login because parts of our website have stopped working.
My initial thoughts were that the FTP and website issues might have been related.

I am trying to connect with FileZilla v3.30.0 64bit version, and as per the below logs, it looks like it is logging in, but the directory listing always fails.
What is strange though, is I can do a directory listing with Internet Explorer, and all our files seem to appear.

What is interesting is there are several other forum topics regarding webspace in this forum over the last 3 weeks, and several where the users are reporting that their webspace has disappeared.
I just logged into the myAccount section and discovered that it says "You currently have not yet set up webspace".

ttac, does your myAccount section show the same message?

How do I get this restored? Do I send a PM, or email support?


09:56:13 Status: Resolving address of home.exetel.com.au
09:56:13 Status: Connecting to 220.233.0.59:21...
09:56:22 Status: Connection established, waiting for welcome message...
09:56:22 Status: Insecure server, it does not support FTP over TLS.
09:56:22 Status: Logged in
09:56:22 Status: Retrieving directory listing...
09:56:27 Command: PWD
09:56:27 Response: 257 "/" is the current directory
09:56:27 Command: TYPE I
09:56:27 Response: 200 Type set to I
09:56:27 Command: PASV
09:56:27 Error: Disconnected from server: ECONNABORTED - Connection aborted
09:56:27 Error: Failed to retrieve directory listing

I tried to force FileZilla to use the option "Use only plain FTP (insecure)" and I get the below response:

09:57:49 Status: Resolving address of home.exetel.com.au
09:57:49 Status: Connecting to 220.233.0.59:21...
09:57:55 Status: Connection established, waiting for welcome message...
09:57:58 Status: Logged in
09:57:58 Status: Retrieving directory listing...
09:58:20 Command: PWD
09:58:20 Response: 257 "/" is the current directory
09:58:20 Command: TYPE I
09:58:20 Response: 200 Type set to I
09:58:20 Command: PASV
09:58:20 Response: 227 Entering Passive Mode (220,233,0,59,175,193)
09:58:20 Command: MLSD
09:58:20 Response: 150 Opening BINARY mode data connection for MLSD
09:58:20 Error: Connection timed out after 20 seconds of inactivity
09:58:20 Error: Failed to retrieve directory listing

KavindaS
Forum Admin
Posts: 2504
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Can't FTP into webspace

Post by KavindaS » Tue Feb 06, 2018 1:32 pm

majones wrote: How do I get this restored? Do I send a PM, or email support?

Apologies for any inconvenience caused in relation to this matter.
 
Kindly note that we have received the confirmation from our system administrators that the issues with the FTP/web space have been rectified now.
 
Therefore, could you please re-test and let us know if you still experience any further difficulties with the service.  

Resolution confirmation has been updated via https://forum.exetel.com.au/viewtopic.p ... 71#p322771

majones
Posts: 25
Joined: Tue Mar 28, 2006 8:45 pm

Re: Can't FTP into webspace

Post by majones » Tue Feb 06, 2018 2:00 pm

Thanks KavindaS,

This has resolved my FTP connectivity issue.

However I logged into the myAccount section again, and it still says "You currently have not yet set up webspace". Is this a side effect of the issue? Will this get updated eventually to reflect the webspace that I already have set up?

My next step was to try to get my website working again, and I have noticed that the file system permissions were all broken.
My phpbb forum requires specific permissions on every page, and now I have had to follow the steps in the below article to restore the filesystem permissions back to a state where my website will work.

https://www.phpbb.com/support/docs/en/3 ... rmissions/

I expect this filesystem permission issue will likely impact most users websites.
The good news is that I have now completely restored my website.

KavindaS
Forum Admin
Posts: 2504
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Can't FTP into webspace

Post by KavindaS » Tue Feb 06, 2018 3:02 pm

majones wrote:Thanks KavindaS,

This has resolved my FTP connectivity issue.

However I logged into the myAccount section again, and it still says "You currently have not yet set up webspace". Is this a side effect of the issue? Will this get updated eventually to reflect the webspace that I already have set up?
Good to hear that issue has resolved now for you :) . However i need to check further on what you have mentioned with the web-space error in you account. PM me your account service number details and I will get this escalated with our system administrators.

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