Cannot get new $54.99 plan as member. Should I leave Exetel?

Queries, errors or glitches regarding Member facilities
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Ivan001
Posts: 21
Joined: Wed Nov 21, 2007 1:03 pm
Location: Dean Park, Sydney

Cannot get new $54.99 plan as member. Should I leave Exetel?

Post by Ivan001 » Sun May 13, 2018 4:44 pm

Dear Exetel,

You have new $54.99 unlimited ADSL+ plan but as member it cost much more.
I have contacted sales centre and they told me it is not possible.
Is there way to get this offer or I should leave Exetel after 12 years being customer?

Thank in advance
Ivan

James
Exetel Staff
Posts: 1991
Joined: Mon May 09, 2005 10:27 pm

Re: Cannot get new $54.99 plan as member. Should I leave Exetel?

Post by James » Sun May 13, 2018 6:38 pm

Dear Ivan,

How much are is our offer as an existing customer?

James

Ivan001
Posts: 21
Joined: Wed Nov 21, 2007 1:03 pm
Location: Dean Park, Sydney

Re: Cannot get new $54.99 plan as member. Should I leave Exetel?

Post by Ivan001 » Mon May 14, 2018 11:19 am

Thank you James for reply.

Closest deal is $69.99 for unlimited usage.

Thank you

James
Exetel Staff
Posts: 1991
Joined: Mon May 09, 2005 10:27 pm

Re: Cannot get new $54.99 plan as member. Should I leave Exetel?

Post by James » Mon May 14, 2018 11:26 am

Hi Ivan,

This must be because you are in a regional location, the plans on the website default to metro pricing.

James

Ivan001
Posts: 21
Joined: Wed Nov 21, 2007 1:03 pm
Location: Dean Park, Sydney

Re: Cannot get new $54.99 plan as member. Should I leave Exetel?

Post by Ivan001 » Mon May 14, 2018 5:46 pm

Hi James,

I am in metro area, Dean park, NSW.
It is just not available for existing customers for some reason.
Only if I am new for Exetel.
I have tried to order it gives me new customer #83685 and Exetel sales person contacted me and cancelled it as I am existing customer and should order what is available in "my Execel" services.

Thanks
Ivan

Ivan001
Posts: 21
Joined: Wed Nov 21, 2007 1:03 pm
Location: Dean Park, Sydney

Re: Cannot get new $54.99 plan as member. Should I leave Exetel?

Post by Ivan001 » Mon May 14, 2018 5:58 pm

Please see my Exetel service options
Attachments
my Exetel.PNG
my Exetel.PNG (8.69 KiB) Viewed 1051 times

Ivan001
Posts: 21
Joined: Wed Nov 21, 2007 1:03 pm
Location: Dean Park, Sydney

Re: Cannot get new $54.99 plan as member. Should I leave Exetel?

Post by Ivan001 » Mon May 14, 2018 5:59 pm

And available on website
Attachments
offer.PNG
offer.PNG (30.06 KiB) Viewed 1051 times

James
Exetel Staff
Posts: 1991
Joined: Mon May 09, 2005 10:27 pm

Re: Cannot get new $54.99 plan as member. Should I leave Exetel?

Post by James » Mon May 14, 2018 6:27 pm

Email me your service details (james@exetel.com.au) i'll sort it out.

Ivan001
Posts: 21
Joined: Wed Nov 21, 2007 1:03 pm
Location: Dean Park, Sydney

Re: Cannot get new $54.99 plan as member. Should I leave Exetel?

Post by Ivan001 » Mon May 14, 2018 9:24 pm

Hi James,

Thank you very much for taking care of my enquiry!

I have emailed my details

Thanks in advance
Ivan

Ivan001
Posts: 21
Joined: Wed Nov 21, 2007 1:03 pm
Location: Dean Park, Sydney

Re: Cannot get new $54.99 plan as member. Should I leave Exetel?

Post by Ivan001 » Tue May 15, 2018 6:08 pm

Thank James for help!

All works now!

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