Unplanned Fibre Network Outage - Multiple Suburbs in QLD

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shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Unplanned Fibre Network Outage - Multiple Suburbs in QLD

Post by shehanw » Thu May 31, 2018 10:10 am

Event Notification,

Location Affected: Multiple suburbs in QLD

Start time of event: 31/05/2018 09:00 AEST

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have caused.

dilump
Exetel Staff
Posts: 40
Joined: Thu May 10, 2018 4:42 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs in QLD

Post by dilump » Thu May 31, 2018 11:16 pm

Update

We are currently waiting for an update from our wholesale supplier on the root cause of the outage.

It appears most services have come online.

Kindly note we will provide further updates once it becomes available from our wholesale supplier.

Exetel apologizes for the inconvenience caused.

Dhilshan
Exetel Staff
Posts: 230
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs in QLD

Post by Dhilshan » Fri Jun 01, 2018 9:40 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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