Event Notification
Location Affected: Multiple Suburbs, QLD
Supplier - Optus
Event Start Time: 28/05/2018
Products Impacted : ADSL
Additional Information: Some customers in the above mentioned area may experience complete disruption (No authentication) to the internet service
Root cause : Still being investigated.
Exetel apologizes for any inconvenience this may have caused.
Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Event Notification
It appears most services have come online during the evening hours yesterday (29/05).
We are following up with the Wholesale Supplier on the root cause of the outage.
Kindly try power cycling your modem/ router if issues are still experienced. Apologies for the inconvenience caused.
It appears most services have come online during the evening hours yesterday (29/05).
We are following up with the Wholesale Supplier on the root cause of the outage.
Kindly try power cycling your modem/ router if issues are still experienced. Apologies for the inconvenience caused.
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Event Notification
We are currently waiting for an update from our wholesale supplier on the root cause of the outage.
It appears most services have come online.
Kindly note we will provide further updates once it becomes available from our wholesale supplier.
Exetel apologize for the inconvenience caused.
We are currently waiting for an update from our wholesale supplier on the root cause of the outage.
It appears most services have come online.
Kindly note we will provide further updates once it becomes available from our wholesale supplier.
Exetel apologize for the inconvenience caused.
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Update
We are currently waiting for an update from our wholesale supplier on the root cause of the outage.
It appears most services have come online.
Kindly note we will provide further updates once it becomes available from our wholesale supplier.
Exetel apologizes for the inconvenience caused.
We are currently waiting for an update from our wholesale supplier on the root cause of the outage.
It appears most services have come online.
Kindly note we will provide further updates once it becomes available from our wholesale supplier.
Exetel apologizes for the inconvenience caused.
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Update
We are still awaiting for an update from our wholesale supplier on the root cause of the outage.
It appears most services have come online.
Kindly note we will provide further updates as soon as it becomes available from our wholesale supplier.
Exetel apologizes for the inconvenience caused.
We are still awaiting for an update from our wholesale supplier on the root cause of the outage.
It appears most services have come online.
Kindly note we will provide further updates as soon as it becomes available from our wholesale supplier.
Exetel apologizes for the inconvenience caused.
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Update
We are still awaiting for an update from our wholesale supplier on the root cause of the outage.
It appears most services have come online.
Kindly note we will provide further updates as soon as it becomes available from our wholesale supplier.
Exetel apologizes for the inconvenience caused.
We are still awaiting for an update from our wholesale supplier on the root cause of the outage.
It appears most services have come online.
Kindly note we will provide further updates as soon as it becomes available from our wholesale supplier.
Exetel apologizes for the inconvenience caused.
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Update
We are still awaiting for an update from our wholesale supplier on the root cause of the outage.
It appears most services have come online.
Kindly note we will provide further updates as soon as it becomes available from our wholesale supplier.
Exetel apologizes for the inconvenience caused.
We are still awaiting for an update from our wholesale supplier on the root cause of the outage.
It appears most services have come online.
Kindly note we will provide further updates as soon as it becomes available from our wholesale supplier.
Exetel apologizes for the inconvenience caused.
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Update
Our wholesale supplier is yet to update us on the root cause of the outage, even though services now seem to be online.
We will provide further updates as soon as they becomes available from our wholesale supplier.
Exetel apologizes for the inconvenience caused.
Our wholesale supplier is yet to update us on the root cause of the outage, even though services now seem to be online.
We will provide further updates as soon as they becomes available from our wholesale supplier.
Exetel apologizes for the inconvenience caused.
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Update
Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.
We will provide further updates as soon as they become available.
Exetel apologizes for the inconvenience caused.
Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.
We will provide further updates as soon as they become available.
Exetel apologizes for the inconvenience caused.
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Update
Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.
We will provide further updates as soon as they become available.
Exetel apologizes for the inconvenience caused.
Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.
We will provide further updates as soon as they become available.
Exetel apologizes for the inconvenience caused.
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Update:
Most of the services which were effected with the outage, are currently up and running. However we are currently awaiting a confirmation from the wholesale supplier.
We will provide further updates as soon as they become available. Exetel do apologize for any inconvenience caused and your patience is much appreciated in this situation.
Most of the services which were effected with the outage, are currently up and running. However we are currently awaiting a confirmation from the wholesale supplier.
We will provide further updates as soon as they become available. Exetel do apologize for any inconvenience caused and your patience is much appreciated in this situation.
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Update
Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.
We will provide further updates as soon as they become available.
Exetel apologizes for the inconvenience caused.
Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.
We will provide further updates as soon as they become available.
Exetel apologizes for the inconvenience caused.
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Update
Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.
We will provide further updates as soon as they become available.
Exetel apologizes for the inconvenience caused.
Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.
We will provide further updates as soon as they become available.
Exetel apologizes for the inconvenience caused.
Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Update
Our supplier advises that the outage has been successfully restored and all the services are online and working.
Apologies for any inconvenience caused.
Kindly power cycle your modem/ router and test the service.
Our supplier advises that the outage has been successfully restored and all the services are online and working.
Apologies for any inconvenience caused.
Kindly power cycle your modem/ router and test the service.