VOIP not registered.

[machine]

Hi,

NBN was activated and working around 11.00am today...all good there.

VOIP appears to be unregistered(Down) Phone not working.

My Exetel Service Number: 0201385145

Could you email me the VOIP password?

Thanks

[KavindaS]

Hi,

NBN was activated and working around 11.00am today...all good there.

VOIP appears to be unregistered(Down) Phone not working.

My Exetel Service Number: 0201385145

Could you email me the VOIP password?

Thanks

Hi,

Looking at the records unable to find an active Voip record under your account. However there appears to be a PSTN to voip porting request and still there is no active record and that is why you have not been emailed with the VOIP settings / credentials. Please quote the ticket reference number 13149849 and contact our provisioning department during the business hours for further details.

[machine]

So I'm still waiting for my phone number to be ported, is that the reason VOIP is not active?

Thanks

[KavindaS]

So I'm still waiting for my phone number to be ported, is that the reason VOIP is not active?

Thanks

Yes, the porting request is not completed and no active Voip records are there. However I have internally emailed the provisioning management to check on the status.

[machine]

Much appreciated.
Thanks

[machine]

Hi,

Is there any update on the porting?

Thanks

[KavindaS]

Hi,

Is there any update on the porting?

Thanks

I have requested them to send you an email, confirming the status. You may reply back to them in future queries regarding the same.

[machine]

Hi,

Have received email from provisioning.

Thanks