Unplanned ADSL Network Outage - Highton, VIC

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IsuruB
Exetel Staff
Posts: 302
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Unplanned ADSL Network Outage - Highton, VIC

Post by IsuruB » Sat Jun 23, 2018 2:13 pm

Event Notification

Location Affected: Highton, VIC.

Event Start Time: 20/06/2018

Products Impacted : ADSL

Additional Information: Some customers in Highton may experience loss in connectivity.

Root cause : Still under investigation.

Our wholesale supplier cannot provide an Estimated Time of Resolution yet.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 302
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Highton, VIC

Post by IsuruB » Sun Jun 24, 2018 9:08 am

Update

Outage is still ongoing.

Our supplier could not provide an estimated time of resolution at this stage.

Apologies for the inconvenience caused.

nilushid
Exetel Staff
Posts: 692
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Highton, VIC

Post by nilushid » Sun Jun 24, 2018 9:15 pm

Update

Outage is still ongoing.

Estimated Time of Restoration : 25/06/2018 COB

Apologies for the inconvenience caused.

rehanj
Exetel Staff
Posts: 564
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Highton, VIC

Post by rehanj » Mon Jun 25, 2018 10:11 am

Update

The Outage is still ongoing.

Our supplier is unable to provide an Estimated Time of Resolution at this stage.

Apologies for the inconvenience caused.

Dushyanthan
Exetel Staff
Posts: 139
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Highton, VIC

Post by Dushyanthan » Mon Jun 25, 2018 10:30 pm

Update

Our wholesale supplier confirmed that the outage is restored at 11:00am (AEST)

Kindly power cycle your modem/ router and test the service.

Sorry for the inconvenience caused.

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