Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Old, inactive threads
Post Reply
rehanj
Exetel Staff
Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by rehanj » Fri Jun 22, 2018 10:10 am

Event Notification

Location Affected: Multiple Suburbs , ACT

Event Start Time: 22/06/2018, 07:55 AEST

Products Impacted : Fibre

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

Root cause : Not known at this stage

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple Suburbs, ACT & Goulburn, NSW

Post by rehanj » Fri Jun 22, 2018 11:56 am

Update

The supplier confirms that the Outage is due to a Fibre break at Northborne Ave in Canberra, supplier technicians are already on site to carry out splicing.

Estimated Time of Restoration : The supplier is unable to provide an Estimated Time of Restoration at this stage

Locations Affected : In addition to ACT, the Goulburn suburb in NSW is also affected by this Outage.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 711
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by nilushid » Fri Jun 22, 2018 8:35 pm

Update

The supplier confirmed that they are still working on the fibre link and the technicians are still on site.

The supplier is unable to provide an Estimated Time of Restoration at this stage

Locations Affected : In addition to ACT, the Goulburn suburb in NSW is also affected by this Outage.

Exetel apologizes for any inconvenience this may have caused.

michaeld
Exetel Staff
Posts: 93
Joined: Tue Mar 03, 2015 11:09 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by michaeld » Sat Jun 23, 2018 8:46 am

Update

The supplier confirmed that they are still working on the fibre link and are awaiting for further instructions from their Fibre and field Teams.

The supplier is unable to provide an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by rehanj » Sat Jun 23, 2018 1:43 pm

Update

The supplier confirmed that they are still working on the Fibre link and are awaiting for further instructions from their Fibre and Field Teams. There is also a suspected power issue affecting this link. Further investigation is underway by the supplier to provide a fix.

The supplier is unable to provide an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

KrishanK
Exetel Staff
Posts: 100
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by KrishanK » Sat Jun 23, 2018 10:43 pm

Update

The supplier confirmed that they are still working on the Fibre link and are awaiting for further instructions from their Fibre and field Teams.

Supplier is unable to provide an Estimated Time of Restoration at this stage.

Exetel do apologize for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 308
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by IsuruB » Sun Jun 24, 2018 8:56 am

Update

The Wholesale Supplier confirms that they are still working on the damaged Fibre link.

The supplier is unable to provide an Estimated Time of Restoration at this stage.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 308
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by IsuruB » Sun Jun 24, 2018 9:49 am

Update

The Wholesale Supplier advises that the Technician assigned to the job is expected to reach the site by 02:00 PM - 03:00 PM local time. This may be subject to change depending on traffic conditions.

The supplier is unable to provide an Estimated Time of Restoration for the outage itself at this time.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 711
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by nilushid » Sun Jun 24, 2018 5:26 pm

Update

The Wholesale Supplier advises that the restore work is still on going. The technicians are still on.

The supplier is unable to provide an Estimated Time of Restoration for the outage itself at this time.

Exetel apologizes for any inconvenience this may have caused

michaeld
Exetel Staff
Posts: 93
Joined: Tue Mar 03, 2015 11:09 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by michaeld » Mon Jun 25, 2018 3:20 am

Update

The outage is still ongoing, supplier technicians are working on the fault.

The supplier is unable to provide an Estimated Time of Restoration for the outage itself at this time.

Exetel apologizes for any inconvenience this may have caused

rehanj
Exetel Staff
Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by rehanj » Mon Jun 25, 2018 9:24 am

Update

The Outage is still ongoing. The supplier has confirmed that a Transmission Card needs to be replaced as part of the ongoing effort to rectify the Outage, and a site technician visit is being arranged to carry this out.

The supplier is unfortunately unable to provide us with an Estimate Time of Restoration at this stage.

Exetel apologizes for any inconvenience this may have caused

nilushid
Exetel Staff
Posts: 711
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by nilushid » Mon Jun 25, 2018 2:14 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

nilushid
Exetel Staff
Posts: 711
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by nilushid » Mon Jun 25, 2018 3:45 pm

Update

The supplier has advised that the outage has reoccurred and they are working on a fix.

Apologies for any inconvenience caused.

nilushid
Exetel Staff
Posts: 711
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by nilushid » Mon Jun 25, 2018 7:28 pm

Update

The supplier has applied a temporary fix for this outage and we can see the connections are online and connected.

Kindly power cycle your modem/ router and test the service.

The supplier is working on a permanent fix but there no Estimate Time of Restoration.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 711
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Post by nilushid » Tue Jun 26, 2018 8:15 am

Update

Our supplier advises that the permanent fix was completed and the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Post Reply