Bundled telephone and Wireline services
10 posts • Page 1 of 1
I have this one caller, whom I do not know, and suspect it is some sort of scam in any case but they are calling all the time and I don't want to have the phone go off at all hours of the day. How can I block their number? Or block my number from their access? Their number is 0198339999
Which phone service that you use with Exetel? is it PSTN / Voip or Mobile?maggie wrote: ↑Mon Jul 16, 2018 5:28 pmI have this one caller, whom I do not know, and suspect it is some sort of scam in any case but they are calling all the time and I don't want to have the phone go off at all hours of the day. How can I block their number? Or block my number from their access? Their number is 0198339999
Look up "Telstra Talking Text" https://crowdsupport.telstra.com.au/t5/ ... a-p/235691
Oh my. Who would be sending text messages to my home phone?I can't see where they come from. I have handset which does SMSs and email too but I have never set it up. And why not just send the message? Why the ringing?Dazzled wrote: ↑Mon Jul 16, 2018 8:22 pmLook up "Telstra Talking Text" https://crowdsupport.telstra.com.au/t5/ ... a-p/235691
PM received and I have checked on this. You have a voip registered service with Exetel according to the given number. However there is an issue with the records where the number is not appear in your my exetel members area and our systems. However the service is working and registered with the sip server. I have already escalated and let me fix the records issue first with our provisioning department. Once it has been fixed, you may follow the below steps to block any incoming number you wish.
1. Login to "my exetel facilities" via https://www.exetel.com.au/my_exetel
2. Select "services & Usage"
3. Click on "Manage" in front of the voip telephone number
4. Click on " Voip configuration"
5. Under the Chargeable Features : Nuisance call blocking: Type incoming nuisance call numbers you would like blocked - unlimited numbers separated by comma (charged $1.00 per month)
Please note that I have managed to fix the system issue with the activation records of your Voip service and the telephone number is now visible in your members area. However due to the automated process, new password has been assigned with the voip service and it has been emailed to you. Have your router reconfigured in the voip password section with the new one, and once the voip started to work again, follow the steps I have given above to enable the relevant number blocking.
If you have any difficulties when re configuring, let us know and we will arrange one of the support engineers to be in contact you.