Connection drops after tonight heavy rain and speed stays below 1Mbps

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
Post Reply
Ivan001
Posts: 21
Joined: Wed Nov 21, 2007 1:03 pm
Location: Dean Park, Sydney

Connection drops after tonight heavy rain and speed stays below 1Mbps

Post by Ivan001 » Fri Sep 07, 2018 9:56 pm

Hi All,

Tonight (7/09/18), after heavy rain the connection dropped few times and now speed stays below 1Mbps (see attachment)
Have had the similar issue few years ago (tickets 5095671 and 5098113) but was fixed that time.
Hope you can help me to find out the root cause with low speed

Thank you in advance!
Ivan
Attachments
connection 07092018.PNG
connection 07092018.PNG (28.35 KiB) Viewed 681 times

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Connection drops after tonight heavy rain and speed stays below 1Mbps

Post by shehanw » Sat Sep 08, 2018 3:42 pm

Hi Ivan,

Thank you for reaching exetel on this. We apologize for the inconvenience service may have caused. Could you please include the service number or customer ID in question and send it through to residentialsupport@exetel.com.au so we can review the issue and assist you further.

Ivan001
Posts: 21
Joined: Wed Nov 21, 2007 1:03 pm
Location: Dean Park, Sydney

Re: Connection drops after tonight heavy rain and speed stays below 1Mbps

Post by Ivan001 » Sat Sep 08, 2018 9:59 pm

Hi Shehanw,

Thank you for your reply.

I have emailed service number to nominated email.

Please let me know if you need anything else.

Thanks in advance
Ivan

nilushid
Exetel Staff
Posts: 710
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Connection drops after tonight heavy rain and speed stays below 1Mbps

Post by nilushid » Sat Sep 08, 2018 10:24 pm

Ivan001 wrote:
Sat Sep 08, 2018 9:59 pm
Hi Shehanw,

Thank you for your reply.

I have emailed service number to nominated email.

Please let me know if you need anything else.

Thanks in advance
Ivan
Thanks for the email. We have requested some information via email, to troubleshoot your service issue further. Please check and reply back to us via the email thread asap.
Ref#13491063

Ivan001
Posts: 21
Joined: Wed Nov 21, 2007 1:03 pm
Location: Dean Park, Sydney

Re: Connection drops after tonight heavy rain and speed stays below 1Mbps

Post by Ivan001 » Sat Sep 08, 2018 11:11 pm

Thank you!

Replied back.

Post Reply