Unplanned Fibre Network Outage - Multiple Suburbs, NSW

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KavindaS
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Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by KavindaS » Mon Oct 22, 2018 6:16 pm

Event Notification

Location Affected: Nowra and surrounding suburbs

Start time of event: 2018-10-22 16:30:00 AEST

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience no connectivity issues.

ETR : The wholesale supplier is unable to provide an Estimated time of resolution at this stage

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

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nilushid
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Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by nilushid » Mon Oct 22, 2018 11:13 pm

Update:

Outage is still ongoing.

The supplier is unable to provide us the Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

SankhaB
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Posts: 146
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Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by SankhaB » Tue Oct 23, 2018 5:10 am

Update:

Outage is still ongoing and under investigation.

The supplier is unable to provide us the Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

SankhaB
Exetel Staff
Posts: 146
Joined: Thu Aug 27, 2015 3:00 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by SankhaB » Tue Oct 23, 2018 5:39 am

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.

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