Unplanned Fibre Network Outage - Multiple suburbs, QLD

[rehanj]

Event Notification

Location Affected: Suburbs in and around the greater Townsville Region, QLD

Event Start Time: 26/11/2018, 11:30 AEST

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues

Root cause : Still being investigated

Estimated Resolution : No Estimated Time of Resolution at this stage

Exetel apologizes for any inconvenience this may have caused.

[rehanj]

Update

The wholesale supplier has confirmed that services in both Towsnville and Mackay area are affected by the above network outage.

The root cause is a Fibre break between Flaggy Rock Reef & Mackay Reef, QLD

Supplier Technicians are currently onsite and working to rectify the issue, however, there is still no Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

[kavindip]

Update.

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

[IsuruB]

Update.

Outage is still ongoing.

Wholesale Supplier Technicians are still currently onsite and working to rectify the issue, however, there is no Estimated Time of Restoration at this stage

Exetel do apologize for any inconvenience this may have caused.

[himarshaj]

Update:

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.