Unplanned Fibre Network Outage - Multiple suburbs, QLD

Old, inactive threads
Post Reply
rehanj
Exetel Staff
Posts: 492
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned Fibre Network Outage - Multiple suburbs, QLD

Post by rehanj » Mon Nov 26, 2018 12:18 pm

Event Notification

Location Affected: Suburbs in and around the greater Townsville Region, QLD

Event Start Time: 26/11/2018, 11:30 AEST

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues

Root cause : Still being investigated

Estimated Resolution : No Estimated Time of Resolution at this stage

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 492
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple suburbs, QLD

Post by rehanj » Mon Nov 26, 2018 4:36 pm

Update

The wholesale supplier has confirmed that services in both Towsnville and Mackay area are affected by the above network outage.

The root cause is a Fibre break between Flaggy Rock Reef & Mackay Reef, QLD

Supplier Technicians are currently onsite and working to rectify the issue, however, there is still no Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

kavindip
Exetel Staff
Posts: 70
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Multiple suburbs, QLD

Post by kavindip » Mon Nov 26, 2018 10:57 pm

Update.

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 232
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple suburbs, QLD

Post by IsuruB » Tue Nov 27, 2018 9:17 am

Update.

Outage is still ongoing.

Wholesale Supplier Technicians are still currently onsite and working to rectify the issue, however, there is no Estimated Time of Restoration at this stage

Exetel do apologize for any inconvenience this may have caused.

himarshaj
Exetel Staff
Posts: 84
Joined: Wed Nov 07, 2018 6:09 pm

Re: Unplanned Fibre Network Outage - Multiple suburbs, QLD

Post by himarshaj » Tue Nov 27, 2018 10:09 pm

Update:

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Post Reply