Unplanned Fibre Network Outage - Yennora, NSW

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rehanj
Exetel Staff
Posts: 554
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned Fibre Network Outage - Yennora, NSW

Post by rehanj » Mon Dec 10, 2018 1:42 pm

Event Notification

Locations Affected: Ellis Parade, Yennora, NSW

Event Start Time: 10/12/2018 07:31 AM AEDT

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues.

Root cause : The supplier is unable to confirm the root cause at this stage.

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Yennora, NSW

Post by nilushid » Mon Dec 10, 2018 10:16 pm

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 291
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Yennora, NSW

Post by IsuruB » Tue Dec 11, 2018 8:53 am

Update

The Wholesale Supplier advises that the Outage has been successfully restored.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.

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