Ported away from Exetel - Status still active

Mobile phone plans, SIM card activation and porting issue
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JB
Posts: 9
Joined: Wed Feb 22, 2006 4:19 pm

Ported away from Exetel - Status still active

Post by JB » Fri Dec 21, 2018 8:46 pm

My partner ported her number of Exetel (for business) but her Account Status under 'Service & Usage' still listed as active. Next billing cycles in only 10 days away don't want the account fees to roll over. Ported on Dec 13th, and no Usage shown since then. My mobile and NBN still corrected listed as active.
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KavindaS
Exetel Staff
Posts: 2568
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Ported away from Exetel - Status still active

Post by KavindaS » Sat Dec 22, 2018 12:17 am

JB wrote: ↑
Fri Dec 21, 2018 8:46 pm
 My partner ported her number of Exetel (for business) but her Account Status under 'Service & Usage' still listed as active. Next billing cycles in only 10 days away don't want the account fees to roll over. Ported on Dec 13th, and no Usage shown since then. My mobile and NBN still corrected listed as active.
Please drop an email to billing@exetel.com.au including the service details and they will check accordingly.
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James
Exetel Staff
Posts: 1993
Joined: Mon May 09, 2005 10:27 pm

Re: Ported away from Exetel - Status still active

Post by James » Sat Dec 22, 2018 6:57 am

They should cancel their service online then....
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JB
Posts: 9
Joined: Wed Feb 22, 2006 4:19 pm

Re: Ported away from Exetel - Status still active

Post by JB » Sun Dec 23, 2018 9:27 am

Thanks, Email sent and cancel services via Member Services too.
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