Unplanned Fibre Network Outage -Multiple suburbs , WA

Old, inactive threads
nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by nilushid » Wed Jan 16, 2019 8:22 pm

Event Notification

Location Affected:
Multiple suburbs , WA

Start time of event: 11/01/2019

Products Impacted:
Fibre

Additional Information: Some customers in the above mentioned area may experience connectivity issues (Drop outs, Slow speed, Browsing ect) during peak times.

Estimated Time of Restoration:
The supplier is unable to provide us with an Estimated Time of Restoration at this stage

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by IsuruB » Thu Jan 17, 2019 10:04 am

Update

Outage is still ongoing.

We are following up with the Wholesale Supplier to identify the Root Cause of the outage.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

dilump
Exetel Staff
Posts: 40
Joined: Thu May 10, 2018 4:42 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by dilump » Thu Jan 17, 2019 10:31 pm

Update

Outage is still ongoing.

We are awaiting on the supplier feedback on the Root Cause of the outage.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 553
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by rehanj » Fri Jan 18, 2019 9:21 am

Update

Outage is still ongoing.

The supplier is currently implementing a fix for the impacted services.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 121
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by Dushyanthan » Fri Jan 18, 2019 10:54 pm

Update

Outage is still ongoing.

The supplier is currently implementing a fix for the impacted services.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by IsuruB » Sat Jan 19, 2019 9:14 am

Update

Outage is still ongoing.

The supplier is currently implementing a fix for the impacted services.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 121
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by Dushyanthan » Sat Jan 19, 2019 10:33 pm

Update

Outage is still ongoing.

The supplier is currently implementing a fix for the impacted services.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by IsuruB » Sun Jan 20, 2019 9:25 am

Update

The outage is still ongoing.

The Wholesale Supplier is currently implementing a fix for the impacted services.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

himarshaj
Exetel Staff
Posts: 84
Joined: Wed Nov 07, 2018 6:09 pm

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by himarshaj » Sun Jan 20, 2019 11:09 pm

Update:

The outage is still ongoing.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by IsuruB » Mon Jan 21, 2019 9:07 am

Update:

The outage is still ongoing.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by nilushid » Mon Jan 21, 2019 9:48 pm

Update:

The supplier has done some changes to most of the services which are effected by this outage and we can see those services are stable now. They are in the middle of changing settings for other customers and the process will complete in the near future.

Exetel apologizes for any inconvenience this may have caused.

rasikak
Exetel Staff
Posts: 220
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by rasikak » Tue Jan 22, 2019 9:11 am

Update:

Currently awaiting the confirmation from the supplier on the changes done for the other affected services.

The update will be available once it has been completed.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by nilushid » Tue Jan 22, 2019 10:46 pm

Update:

The supplier has done some changes to most of the services which are effected by this outage and we can see those services are stable now. They are in the middle of changing settings for other customers and the process will complete in the near future.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by IsuruB » Wed Jan 23, 2019 9:08 am

Update:

The supplier has completed some changes to most of the services affected by this outage and we can see those services are stable now. The supplier is in the process of changing settings for other customers as well and will be completed in the near future.

Please await further updates.

Exetel apologizes for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 121
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Post by Dushyanthan » Wed Jan 23, 2019 10:48 pm

Update:

The supplier has completed some changes to most of the services affected by this outage and we can see those services are stable now. The supplier is in the process of changing settings for other customers as well and will be completed in the near future.

Please await further updates.

Exetel apologizes for any inconvenience this may have caused.

Post Reply