Unplanned ADSL Network Outage - Greenwell Point, NSW

[rehanj]

Event Notification

Location Affected : Greenwell Point, NSW

Start time of event : 31/01/2019, 10:00 AEDT

Products Impacted : ADSL

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration : The supplier is unable to provide an Estimated Time of Restoration at this stage

Root cause : Supplier hardware failure

Exetel apologizes for any inconvenience this may have caused

[himarshaj]

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

[judep]

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

[Dushyanthan]

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

[Dhilshan]

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

[KrishanK]

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

[IsuruB]

Update:

The outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

[KrishanK]

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

However we can see that some services are came online during this investigation period.

Exetel do apologize for any inconvenience this may have caused.

[judep]

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

[kavindip]

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

[IsuruB]

Update

The outage has been successfully Restored.

Exetel apologizes for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues still persist.