Unplanned ADSL Network Outage - Greenwell Point, NSW

Old, inactive threads
Post Reply
rehanj
Exetel Staff
Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned ADSL Network Outage - Greenwell Point, NSW

Post by rehanj » Thu Jan 31, 2019 12:00 pm

Event Notification

Location Affected : Greenwell Point, NSW

Start time of event : 31/01/2019, 10:00 AEDT

Products Impacted : ADSL

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration : The supplier is unable to provide an Estimated Time of Restoration at this stage

Root cause : Supplier hardware failure

Exetel apologizes for any inconvenience this may have caused

himarshaj
Exetel Staff
Posts: 84
Joined: Wed Nov 07, 2018 6:09 pm

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Post by himarshaj » Thu Jan 31, 2019 10:25 pm

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 520
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Post by judep » Fri Feb 01, 2019 9:42 am

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 162
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Post by Dushyanthan » Fri Feb 01, 2019 11:06 pm

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 232
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Post by Dhilshan » Sat Feb 02, 2019 9:03 am

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

KrishanK
Exetel Staff
Posts: 100
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Post by KrishanK » Sat Feb 02, 2019 10:53 pm

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 308
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Post by IsuruB » Sun Feb 03, 2019 9:21 am

Update:

The outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

KrishanK
Exetel Staff
Posts: 100
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Post by KrishanK » Sun Feb 03, 2019 11:30 pm

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

However we can see that some services are came online during this investigation period.

Exetel do apologize for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 520
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Post by judep » Mon Feb 04, 2019 9:18 am

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

kavindip
Exetel Staff
Posts: 252
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Post by kavindip » Mon Feb 04, 2019 10:20 pm

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 308
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Post by IsuruB » Tue Feb 05, 2019 9:02 am

Update

The outage has been successfully Restored.

Exetel apologizes for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues still persist.

Post Reply