Porting phone number from TPG

VOIP setup and troubleshooting
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xnindy
Posts: 2
Joined: Fri Feb 08, 2019 10:05 am

Porting phone number from TPG

Post by xnindy » Mon Feb 11, 2019 10:32 am

I had my NBN activated on 22 Jan. But my telephone number is still with TPG. I've asked Exetel to port the number since early December. Can someone look into this issue please? I'd like to know why it takes this much of time to port the number.

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KavindaS
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Posts: 2018
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Porting phone number from TPG

Post by KavindaS » Mon Feb 11, 2019 3:17 pm

xnindy wrote:
Mon Feb 11, 2019 10:32 am
I had my NBN activated on 22 Jan. But my telephone number is still with TPG. I've asked Exetel to port the number since early December. Can someone look into this issue please? I'd like to know why it takes this much of time to port the number.
Welcome to the Exetel forum :)

Let me check this for you. Can you reply here with a ticket reference number, or PM me your customer id or the service number ?

xnindy
Posts: 2
Joined: Fri Feb 08, 2019 10:05 am

Re: Porting phone number from TPG

Post by xnindy » Tue Feb 12, 2019 11:41 am

I've sent you my account detail via PM.

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KavindaS
Forum Admin
Posts: 2018
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Porting phone number from TPG

Post by KavindaS » Tue Feb 12, 2019 4:42 pm

xnindy wrote:
Tue Feb 12, 2019 11:41 am
I've sent you my account detail via PM.
Thank you for providing the service details. I have checked the status on your pending PSTN to VOIP service under the ticket reference number 14043567. Wholesale supplier of Exetel have informed to us, they are still waiting for the confirmation from your current provider, to be informed by a cut over date on this. However, I have requested them to further follow up on this and inform you, as soon as they receive the confirmation from the wholesale provider.

Exetel apologizes for any inconvenience this may have caused.

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