Unplanned Fibre Network Outage - Multiple Suburbs, VIC

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judep
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Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by judep » Fri Feb 22, 2019 9:42 am

Locations Affected: All Sites, VIC

Event Start Time: 20/02/2018 10:50 AEDT

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues

Root cause : The outage with the upstream network affecting disruptions to Data services on our supplier network.

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
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Posts: 162
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by Dushyanthan » Fri Feb 22, 2019 10:44 pm

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause : The outage with the upstream network affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

rehanj
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Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by rehanj » Sat Feb 23, 2019 8:57 am

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause : The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

KrishanK
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Posts: 100
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by KrishanK » Sun Feb 24, 2019 1:00 am

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network.

Exetel do apologize for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 308
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by IsuruB » Sun Feb 24, 2019 8:50 am

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

Dushyanthan
Exetel Staff
Posts: 162
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by Dushyanthan » Sun Feb 24, 2019 10:34 pm

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 308
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by IsuruB » Mon Feb 25, 2019 9:08 am

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Dushyanthan
Exetel Staff
Posts: 162
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by Dushyanthan » Mon Feb 25, 2019 11:02 pm

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 308
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Post by IsuruB » Tue Feb 26, 2019 9:07 am

Update:

The outage has been successfully restored by the Wholesale supplier.

Please powercycle your modem/router and test if issues persist.

Exetel apologizes for the inconvenience caused.

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