Unplanned Fibre Network Outage - Multiple Suburbs, VIC

[judep]

Locations Affected: All Sites, VIC

Event Start Time: 20/02/2018 10:50 AEDT

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connection issues

Root cause : The outage with the upstream network affecting disruptions to Data services on our supplier network.

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Exetel apologizes for any inconvenience this may have caused

[Dushyanthan]

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause : The outage with the upstream network affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

[rehanj]

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause : The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

[KrishanK]

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network.

Exetel do apologize for the inconvenience caused.

[IsuruB]

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

[Dushyanthan]

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.

[IsuruB]

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

[Dushyanthan]

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

[IsuruB]

Update:

The outage has been successfully restored by the Wholesale supplier.

Please powercycle your modem/router and test if issues persist.

Exetel apologizes for the inconvenience caused.