Outage in 3162?

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Travis
Posts: 6
Joined: Mon Feb 27, 2006 11:37 am
Location: Melbourne

Outage in 3162?

Post by Travis » Sat Mar 09, 2019 8:13 am

Hi,

My ADSL has been unable to connect this morning, it worked fine last night.

I've confirmed that my phone is working fine.

I've turned my modem on and off with no luck. According to the modem logs it appears to authenticate OK, but then I get an error saying "Timeout waiting for PADO packets".

Is there any issue in the area?

Thanks.

judep
Exetel Staff
Posts: 403
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Outage in 3162?

Post by judep » Sat Mar 09, 2019 5:58 pm

Travis wrote:
Sat Mar 09, 2019 8:13 am
Hi,

My ADSL has been unable to connect this morning, it worked fine last night.

I've confirmed that my phone is working fine.

I've turned my modem on and off with no luck. According to the modem logs it appears to authenticate OK, but then I get an error saying "Timeout waiting for PADO packets".

Is there any issue in the area?

Thanks.

Hi Travis,

Could you please send us an email using your nominated email address to residentialsupport@exetel.com.au with your query so we can assist you with this matter

Thanks

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