Porting to another provider

Mobile phone plans, SIM card activation and porting issue
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muzzatron
Posts: 57
Joined: Sun Feb 17, 2013 6:34 pm
Location: Sydney

Porting to another provider

Post by muzzatron » Mon Mar 18, 2019 10:10 am

HI Guys,
Unfortunately my iphone died a slow death and no longer works. So I had to get a new deal with optus.

Do I need to do anything to port the number across?

Thanks
Robert

muzzatron
Posts: 57
Joined: Sun Feb 17, 2013 6:34 pm
Location: Sydney

Re: Porting to another provider

Post by muzzatron » Mon Mar 18, 2019 11:29 am

Do I need to cancel the service?

KavindaS
Forum Admin
Posts: 2464
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Porting to another provider

Post by KavindaS » Mon Mar 18, 2019 2:10 pm

muzzatron wrote:
Mon Mar 18, 2019 10:10 am
HI Guys,
Unfortunately my iphone died a slow death and no longer works. So I had to get a new deal with optus.

Do I need to do anything to port the number across?

Thanks
Robert
I have asked one of the provisioning department agents to contact you for further clarification on this. I hope you have received the necessary information by now. Since you wish to port out your current Exetel mobile number to Optus, you need to provide them your date of birth and porting out account number. simultaneously to cancel the service from Exetel, you need to provide a 28 days notice period. If you wish to get more details on this, contact Exetel provisioning department during the business hours, and provide the ticket reference number 13992869.

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