Is there a current NBN outage in Sydney?

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
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jarrodwillson
Posts: 1
Joined: Fri Mar 29, 2019 9:10 pm

Is there a current NBN outage in Sydney?

Post by jarrodwillson » Fri Mar 29, 2019 9:46 pm

Is there a current NBN outage in Sydney?

nilushid
Exetel Staff
Posts: 711
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Is there a current NBN outage in Sydney?

Post by nilushid » Fri Mar 29, 2019 9:56 pm

jarrodwillson wrote:
Fri Mar 29, 2019 9:46 pm
Is there a current NBN outage in Sydney?
We have no unplanned NBN outage ongoing at this stage. However we have an Emergency Fibre Maintenance work tonight. Please refer below link.

viewtopic.php?f=296&t=44584

dichotic
Posts: 11
Joined: Fri Sep 04, 2009 9:59 pm
Location: Warrawong

Re: Is there a current NBN outage in Sydney?

Post by dichotic » Sat Mar 30, 2019 2:17 am

My internet service in the Wollongong area has been down since early afternoon and with 30 callers waiting on the tech support line I didn't have time to get through earlier. But there is no current internet outages?

rasikak
Exetel Staff
Posts: 264
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Is there a current NBN outage in Sydney?

Post by rasikak » Sat Mar 30, 2019 5:45 pm

Thanks for reaching out to us, we currently don't have any ongoing outages in Wollongong. If your service issue persists, please PM me your Service Number or Customer ID, and I'll look into this for you

nilushid
Exetel Staff
Posts: 711
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Is there a current NBN outage in Sydney?

Post by nilushid » Sat Mar 30, 2019 10:23 pm

dichotic wrote:
Sat Mar 30, 2019 2:17 am
My internet service in the Wollongong area has been down since early afternoon and with 30 callers waiting on the tech support line I didn't have time to get through earlier. But there is no current internet outages?
Thanks for sending us your details. As discussed over the phone, we have escalated this to the supplier management to fast track the appointment time frame. We will get back to you tomorrow before close business with an update. We are sorry about the inconveniences caused.

Ref: #14723840

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