Unplanned Fibre Network Outage - Multiple Suburbs, NSW

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kavindip
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Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by kavindip » Sat Apr 06, 2019 12:06 am

Update

The supplier has informed that the rest of the fibre splicing continues.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

judep
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Posts: 498
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Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by judep » Sat Apr 06, 2019 9:01 am

Update

The supplier has informed that the rest of the fibre splicing continues.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 498
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by judep » Sat Apr 06, 2019 9:51 am

Update:

Restoration Progress: Second cable repair underway. Traffic management in place and excavations are being performed for the replacement of damaged conduit. Multiple cable pits will then be drained in preparation to run 2kms of new 288 fibre optic cable. Cable hauling expected to commence tomorrow.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
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Posts: 307
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by IsuruB » Sun Apr 07, 2019 9:06 am

Update:

Repairs are still underway as per the previous update.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

himarshaj
Exetel Staff
Posts: 84
Joined: Wed Nov 07, 2018 6:09 pm

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by himarshaj » Sun Apr 07, 2019 10:12 pm

Update:

Repairs are still underway as per the previous updates.

However most of the service are coming online at the moment.

Our wholesale supplier estimates the restoration of all services can be completed by 10/04/2019.

Exetel do apologize for any inconvenience this may have caused.

IsuruB
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Posts: 307
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by IsuruB » Mon Apr 08, 2019 9:58 am

Update:

Most of the reported services are online at the moment, and the Wholesale Supplier is currently working on restoring the remaining services.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 307
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by IsuruB » Mon Apr 08, 2019 1:55 pm

Update:

We have confirmation from the Wholesale Supplier that the outage has been restored for Wollongong, Nowra, Berkeley Vale, Campbelltown, Richmond, Mosman, Rockdale, Albury and suburbs surrounding these areas.

We are currently following up with the Wholesale Supplier on the restoration of services affected in Pendle Hill, Dubbo and suburbs surrounding these areas, but we are yet to receive an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

nilushid
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Location: sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by nilushid » Mon Apr 08, 2019 10:53 pm

Update:

The Fibre Repair Crew is now completing the fibre splicing work.

However, due to complexity of the work, Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

IsuruB
Exetel Staff
Posts: 307
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by IsuruB » Tue Apr 09, 2019 8:56 am

Update:

The Wholesale Supplier's fibre crew has completed the splicing work to fully restore services affected in Pendle Hill, Dubbo and suburbs surrounding these areas.

Kindly powercycle your modem/router if issues still persist.

Exetel apologizes for any inconvenience this may have caused.

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