Unplanned Fibre Network Outage - Highland Views, NSW

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nilushid
Exetel Staff
Posts: 713
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Highland Views, NSW

Post by nilushid » Mon May 06, 2019 2:01 pm

Event Notification

Locations Affected : Highland Views, NSW

Products Impacted : Fibre

Event Start Time : 06/05/2019

Estimated Resolution :
No Estimated Time of Resolution has been provided at this stage

Additional Information : Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

nilushid
Exetel Staff
Posts: 713
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Highland Views, NSW

Post by nilushid » Mon May 06, 2019 10:07 pm

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 520
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Highland Views, NSW

Post by judep » Tue May 07, 2019 9:27 am

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

KrishanK
Exetel Staff
Posts: 100
Joined: Thu Jan 04, 2018 7:56 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Highland Views, NSW

Post by KrishanK » Tue May 07, 2019 10:06 pm

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution at the moment.

Exetel do apologize for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 520
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Highland Views, NSW

Post by judep » Wed May 08, 2019 9:04 am

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 713
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Highland Views, NSW

Post by nilushid » Wed May 08, 2019 10:31 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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