Changing Plans Query

[leithant]

Hi, I ran out of data on my ADSL ( old plan) and had my speed shaped, so I changed plan to unlimited. It sounds like I should be given the new plan immediately and start a new month of data. However I'm still shaped.
Is this just taking a while?

Regards,
Leith

[nicoler]

HI

As per our records the plan change has come in to effect and the speed shaping removed.

Kind Regards

Nicole

[leithant]

Thanks a lot for the reply. Rebooted the modem and now back to normal.