Unplanned PSTN Outage - Maroubra, NSW

[rasikak]

Event Notification

Locations Affected : Maroubra, NSW

Products Impacted : PSTN

Event Start Time : 04/05/2019

Estimated Resolution : Not yet provided by the wholesale supplier

Root Cause : The root cause is still under investigation by the Wholesale Supplier's Network Engineers

Additional Information : Most customers in the above mentioned area may experience service issues on their phone service

Exetel apologizes for any inconvenience this may have caused

[nilushid]

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

[judep]

Update:

Outage is still ongoing.

Estimated time of resolution: 13/05/2019 COB

Exetel apologizes for any inconvenience this may have caused.

[KrishanK]

Update:

Outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 in AEST.

Exetel do apologize for any inconvenience this may have caused.

[nilushid]

Update:

Outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 in AEST.

Exetel do apologize for any inconvenience this may have caused.

[IsuruB]

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for any inconvenience this may have caused.

[kavindip]

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for any inconvenience this may have caused.

[IsuruB]

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

The root cause has now been identified as a cable cut.

Exetel apologizes for any inconvenience this may have caused.

[kavindip]

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

The root cause has been identified to be a cable cut.

Exetel apologizes for any inconvenience this may have caused.

[judep]

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for the inconvenience caused.

[himarshaj]

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for the inconvenience caused.

[nilushid]

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for the inconvenience caused.

[judep]

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.