Event Notification
Locations Affected: Coffs Harbour, NSW and Surrounding Suburbs
Products Impacted : Fibre
Event Start Time: 21/05/2019 10:00 AM AEST
Estimated Resolution : No Estimated Time of Resolution has been provided at this stage
Root cause : Still Investigating
Additional Information: Most customers in the above mentioned area may experience no connectivity
Exetel apologizes for any inconvenience this may have caused
Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs
Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs
Update
Supplier Investigations suspect optic fiber cable damage in Urunga (NSW).
The fibre repair crew are being fast tracked to site.
Supplier Investigations suspect optic fiber cable damage in Urunga (NSW).
The fibre repair crew are being fast tracked to site.
Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs
Update
The wholesale supplier advises the outage is still ongoing.
Root cause : Fibre break
Fibre splicing is currently underway.
Estimated Resolution : Supplier is unable to provide an Estimated Time of Resolution at this stage.
Exetel apologizes for any inconvenience this may have caused
The wholesale supplier advises the outage is still ongoing.
Root cause : Fibre break
Fibre splicing is currently underway.
Estimated Resolution : Supplier is unable to provide an Estimated Time of Resolution at this stage.
Exetel apologizes for any inconvenience this may have caused
Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs
Update
Our supplier advises that the outage has been restored.
Kindly power cycle your modem/router and test the service.
Exetel apologizes for any inconvenience caused in this regard.
Our supplier advises that the outage has been restored.
Kindly power cycle your modem/router and test the service.
Exetel apologizes for any inconvenience caused in this regard.
Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs
Update
The fix applied by the supplier has been unsuccessful in fully rectifying the outage. The fault is being further investigated in order to provide a proper resolution.
Estimated Resolution : Supplier is unable to provide an Estimated Time of Resolution at this stage.
Exetel apologizes for any inconvenience this may have caused
The fix applied by the supplier has been unsuccessful in fully rectifying the outage. The fault is being further investigated in order to provide a proper resolution.
Estimated Resolution : Supplier is unable to provide an Estimated Time of Resolution at this stage.
Exetel apologizes for any inconvenience this may have caused
Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs
Update
The Wholesale Supplier advises that the outage has cleared.
Kindly power cycle your modem/router and test the service if issues persist.
Exetel apologizes for any inconvenience this may have caused.
The Wholesale Supplier advises that the outage has cleared.
Kindly power cycle your modem/router and test the service if issues persist.
Exetel apologizes for any inconvenience this may have caused.