Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

[judep]

Event Notification

Locations Affected: Coffs Harbour, NSW and Surrounding Suburbs

Products Impacted : Fibre

Event Start Time: 21/05/2019 10:00 AM AEST

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Root cause : Still Investigating

Additional Information: Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

[rasikak]

Update

Supplier Investigations suspect optic fiber cable damage in Urunga (NSW).

The fibre repair crew are being fast tracked to site.

[kavindip]

Update

The wholesale supplier advises the outage is still ongoing.

Root cause : Fibre break
Fibre splicing is currently underway.

Estimated Resolution : Supplier is unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused

[Dhilshan]

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.

[rehanj]

Update

The fix applied by the supplier has been unsuccessful in fully rectifying the outage. The fault is being further investigated in order to provide a proper resolution.

Estimated Resolution : Supplier is unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused

[IsuruB]

Update

The Wholesale Supplier advises that the outage has cleared.

Kindly power cycle your modem/router and test the service if issues persist.

Exetel apologizes for any inconvenience this may have caused.