Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

Old, inactive threads
Post Reply
judep
Exetel Staff
Posts: 357
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

Post by judep » Tue May 21, 2019 11:25 am

Event Notification

Locations Affected: Coffs Harbour, NSW and Surrounding Suburbs

Products Impacted : Fibre

Event Start Time: 21/05/2019 10:00 AM AEST

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Root cause : Still Investigating

Additional Information: Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

User avatar
rasikak
Exetel Staff
Posts: 192
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

Post by rasikak » Tue May 21, 2019 2:54 pm

Update

Supplier Investigations suspect optic fiber cable damage in Urunga (NSW).

The fibre repair crew are being fast tracked to site.

kavindip
Exetel Staff
Posts: 77
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

Post by kavindip » Tue May 21, 2019 10:47 pm

Update

The wholesale supplier advises the outage is still ongoing.

Root cause : Fibre break
Fibre splicing is currently underway.

Estimated Resolution : Supplier is unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

Post by Dhilshan » Wed May 22, 2019 5:26 am

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.

rehanj
Exetel Staff
Posts: 517
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

Post by rehanj » Wed May 22, 2019 9:21 am

Update

The fix applied by the supplier has been unsuccessful in fully rectifying the outage. The fault is being further investigated in order to provide a proper resolution.

Estimated Resolution : Supplier is unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused

IsuruB
Exetel Staff
Posts: 245
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

Post by IsuruB » Wed May 22, 2019 1:41 pm

Update

The Wholesale Supplier advises that the outage has cleared.

Kindly power cycle your modem/router and test the service if issues persist.

Exetel apologizes for any inconvenience this may have caused.

Post Reply